15 thoughts on “Updated ProSiebenSat.1 FAQ Unveiled

  1. According to Coldor from PSS1: Vanguard is part of that deal.

    Some additional (important) information from Brasse:
    http://forums.station.sony.com/eq2/posts/list.m?start=15&topic_id=516732#5739812

    In short: if you don’t want to sign up with PSS1 – you are out.
    They require you to have a PSS1 account if you wish to continue to play from any of the countries under PSS1 regime.

    Furthermore: It appears that they will forward our accountnames to PSS1!

    Friends,

    We promised that all players would be able to play together, to play on the servers of their choice. This was a huge undertaking, technically, but vital to keeping our players together. Accounts will necessarily be handled separately as games transition. We are working very closely together and we are all are fully committed to serving their customers well.

    While it will be impossible to address each and every post here, I would like to answer a few.

    Seffrid,

    This is in fact communication from the executive – we don’t posts this sort of thing on a whim. We are posting this information with our executive’s direction and oversight. They are involved in every aspect of this deal, including the move to ensure that players can continue to play on any server they like. As I have said, I realize that I am much shorter than Smed, but this is truthful, valid communication on behalf of SOE.

    You will not be forcibly transferred – starting a ProSiebenSat.1 is a choice, should you wish to continue playing EQII after the transition. If you wish to change your account status prior to that time, please contact CS directly (we cannot do it from here), and while I respect your choice, I do ask you to merely think about it for a time and consider giving this a chance. EQII will not transition for some time yet, so there is no rush.

    Your SC will not be transferred. It will be mirrored – in other words, it is a grant, not a transfer. From the FAQ:

    “…and the value of any Station Cash in their SOE account granted to the new ProSiebenSat.1 Games account.”

    Your question regarding F2P SOE accounts being run from Europe on the US servers: yes, of course they can. However, in order to play from European IPs, players will need to sign up for a ProSiebenSat.1 account. As with all of our F2P games, you do not have to fund those accounts if you choose to play Free.

    In response to your final point, you should see a seamless transition, aside from creating a ProSiebenSat.1 account. You can continue to play EQ2 from the UK without the need to transfer your characters. Again, you will need to sign up for a ProSiebenSat.1 account in order to play, because while we automatically transfer those characters, we do not transfer personal data. That is solely at the discretion of the players.

    Updating, due to your new post (you guys write faster than I do):

    1. You may continue to play the game at your discretion. You have full control over your account. ProSieben will manage all players who register accounts within their region.

    2 & 3. As mentioned above, please contact CS to follow up on this request if you wish to change your account status.

    Morgania 434

    When your ProSiebenSat.1 account is created, your SOE account will remain active for any games that have not yet transitioned. For instance, if DCUO transitions first, those players will retain SOE accounts for other games they may play, such as EQ, EQII, FR, CWA, VG, PS, etc. In the case of a game that is not slated for transition, such as EQ for example, those players will have two accounts, one for ProSiebenSat.1 and one for SOE.

    Do see my comment above regarding how your SC is handled. It will be mirrored at the time of transition, so that it appears on both accounts, in case one of your active games switches over, while another one has not yet done so.

    Addition for your new post: We tracked that thread very carefully and that feedback remains valued, valid and well documented. However, we wanted to start a new thread following the release of the revised FAQ.

    As noted below, I am looking into the request for info on folks who travel abroad (as I do), and will post when I have information. A great many details are still being worked out, and we have a significant amount of time left – we haven’t even determined a transition date for EQII yet.

    Australia is not included in the regions ProSiebenSat.1 administers (nor are New Zealand, Asia, Russia, South America, for instance). The regions covered are listed in the General Questions section of the FAQ.

    Dizzythecat,

    We hope you’ll give this a try. Your gameplay will not change, your servers will not change, your friends and guilds will remain the same. It is a matter of creating a new account for exactly the same gameplay experience, because we do not transfer personal data. As for trust, that is indeed a choice every consumer must make on every transaction we make online (or offline, for that matter). Take the time to make a measured decision. EQII’s transition will be some time off yet.

    Mermut,

    I travel abroad a great deal and have never had issues logging in to games that are generally IP locked (as so many are). Let me follow up on that one for you. Bear with me while I do so. =)

    Druisa,

    I am sorry you feel that way. Keep in mind that you have plenty of time yet before the transition occurs, and I hope that you will keep an open mind and watch for more information as the year progresses.

    Trevynoae,

    Once EQII transitions, you will need a ProSiebenSat.1 account to access your characters on US servers. We are making it as seamless as possible on the front end, but while we can transfer characters, items, and grant SC to the new account, we cannot transfer personal information, which is why you need to sign up with ProSieben (using your existing SOE account id – new password of course!).

    As ever, we ARE listening. We are collecting every bit of your feedback to pass on to our internal groups and to our partners at ProSiebenSat.1. We are all strongly committed to providing you with the best, secure gameplay experience possible.

    Yer Loyal Dwarf,

    Brasse

  2. I have read this through 3 times now. The only change I see there since January is:
    “Can players still access the U.S. servers?
    We have developed a plan that will allow European players to play on U.S. servers and vice versa. We will share more specific details regarding servers as available.

    Can U.S. players log on to the European servers?
    Yes, U.S. players can play on European servers and vice versa.”

    Which is kind of sad.
    Still Nothing said about what happens if you are neither a US or European player.

  3. Sad times. I will not trust PSS and I refuse to make a new account with them. So my time playing EQ and EQ2 will be over soon. I’m gonna take a stand and vote SOE a big FU with my wallet. It’s been a few good years in all but this. will. not. stand.

  4. Yes. And they really avoid the term “lock” (IP-Lock, Region-Lock) because it seems like it makes them outlaws in the gaming scene 🙂

    But regardless what kind of marketing blahblah you use to explain it – it still is sort of a region lock. because if you are located in a given region – they won’t let you access their services if you don’t have an account with PSS1.

  5. The region locking problem is solved, although there is a IP lock in there requiring European players to go through Prosieben it does not sound a big deal to me.

    Security wise though there is nothing new promised in this deal, last I heard they didn’t store credit card info so no way to handle re-occuring subscriptions. If they don’t fix this I see them losing a lot of revenue as the bulk of money on SOE games I’m guessing is still the subscription, and if people have to keep manually paying over and over again they are less likely to stay subbed.

    At the same time if they want to store credit cards etc, then they have to have bullet proof security, especially being associated with Sony.

    The FAQ is also a little vague on what Proseiben can change in the games, unique new content for Europe could be cool if it adds to the game, or it could ruin things if its inappropiate. I really cannot see content that is developed with significant effort and good only being restricted to Europe.

    Lastly, no mention of SOE live (Fanfaire) and how that effects things, a minor point, but it would be easy to answer.

  6. I just tried to change my sub model to an all access pass, and the option was still there. I am in Australia, and it is now past the cut off date for the EU people, so I think we dodged the bullet 🙂

  7. I don’t think Australia is affected … it was not on the list.

    Apparently you were not sold off!

    The good news is, maybe PSS1 will have a European Fan Faire of some kind. They seem to want to please their new customers.

  8. I don’t even know why a big company like SOE needs a 3rd party publisher anyway. Look at all the indie games out there doing just fine without one, yet SOE apparently still needs one. You’d think with a budget like they have, they could do the hard work themselves.

  9. This is not about needing a 3rd party publisher, this is about needing a cash infusion to keep things going. They don’t need a 3rd party they need to grow the game or die. That is what is going on. If this don’t work out soe is done. However they have chosen to deal with a less than reputable company. Clearly soe is in financial trouble.

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