If you have been paying for EQ2 with 30-day subscription cards rather than keeping a credit card on file at SOE, you were probably surprised to find that you might not get the December, January, and February rewards. Fortunately, Amnerys has jumped on this issue before it got too far out of hand and gotten this response:
Hey everyone! Checking in to clear up a few questions about today’s rewards.
1. Everyone who is actively subscribed and in good standing will be getting the rewards, including folks who pay with game cards.
2. We just started running the process that grants the items an hour or two ago, and it takes a few hours to run, so before long you should start seeing the bag in your /claim, but don’t worry if you don’t see it yet. It’s a completely different process than what hotfixes do, so it wasn’t going to be visible right after the hotfix.
3. Game card subscribers will be getting their rewards in a second round of item grants, so don’t worry if you’re a game card payer and you don’t see yours when other players say they’ve gotten theirs. The team who grants the rewards is running them in two batches, and a few account types are getting items in the first round, and a few get them in the second round. By the end of the day, everyone who qualified should have gotten the items.
Thanks Amnerys for getting this sorted out. No doubt many players are relieved.
Glad to see this finally settled by someone at Sony. Grats all on your December rewards.