Feldon The most populated servers have been struggling under the strain of Game Update 53, and now we have an update on this from Kiara.
Here’s an update on the performance problems we’ve been seeing.
We believe that the issues the servers have been experiencing since Shards of Destiny was pushed live relate to the volume of items being converted to heirloom and the achievement information being accessed by the new system. This has stressed the database and is causing the performance issues. We expect it to abate in a couple of days after the bulk of our players get logged in and updated.
Once again, we really appreciate your patience and apologize for the inconvenience caused.
And regarding when European servers will get Game Update 53, Kiara again…
We’ve figured out what the issue is with the database and we will be pushing the update to the international servers today.
To Runnyeye and Splitpaw the update will push at 9pm PDT (5am Sept 25th for our friends in London).
Again, we apologize for the inconvenience and appreciate all your patience while we sorted things out.
LOL
SOE – “we found the issue and don’t have a fix so we are pushing to your servers anyway and you will have the same problem.”