Feldon As players learned last week in an e-mail from SOE, DC Universe Online is now 30-60 days from transitioning its European customers from SOE/Station accounts to Pro7Sat.1 accounts:
An exciting time in SOE history has arrived and we are very pleased to be celebrating it with you, some of the most passionate DC Universe Online fans! As many of you know, SOE has partnered with ProSiebenSat.1 Games to provide and market eight of its games to players in Europe, including EverQuest® II, DC Universe™ Online, Free Realms®, Star Wars®: Clone Wars Adventures™, Magic: The Gathering – Tactics, and PoxNora®, as well as the upcoming PlanetSide® 2 and the next game in the EverQuest® franchise.
Specifically, the above mentioned SOE games will be made available through the ProSiebenSat.1 Games service in more than 40 European territories, including Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom. Other countries may be added at a later date.
Today, Linda “Brasse” Carlson has come forward with answers to a number of questions which have been outstanding since January when this deal was first announced. Her comments from the EQ2 Forums:
Hello folks,
We are moving closer to transitioning our first game, DCUO, to ProSiebenSat.1 in Europe. This means we are far enough along to clarify a number of outstanding questions, although not all. We thank you for your patience in allowing us the time to ensure the information was accurate and confirmed possible to carry out.
I am going to use the list of questions compiled by Lempo here as a base – thanks Lempo! Some of these questions have previously been answered, but this is a very long thread and it’s easy to lose sight of so many posts, so these things bear repeating:
Lempo’s Question List:
Will billing information and account information retained and maintained by SOE?
Billing and account information for EU players will be retained, maintained and administered by ProSiebenSat.1 based on information that EU players enter when they create their new account. No direct transfer of account information will take place.
Will cross server communication mail/chat/server channels be permitted?
There is no physical change to the servers, so cross server services should work exactly as they do now. Cross-game mail should continue to work as well. Items cannot be sent via mail cross-server now and this will not change either.
Will players be able to continue to transfer servers assuming recurring billing/account age etc. are met?
Players can transfer servers subject to the same terms as they do now. Again, there is no change to the servers, merely in the account management and Marketplace.
Will new accounts have the choice in who to sign up with SOE/ProSiebenSat.1?
New accounts will be assigned according to their billing country (or, in the case of free players, the country on the account). Players in The ProSiebenSat.1 regions will be assigned to ProSiebenSat.1, and those outside of the regions will be assigned to SOE. Akella continues to serve Russia.
Will ALL players continue to receive LoN cards (part of US subscription, if not they get less and adjustments are needed)?
LoN cards are tied to membership in EQ and EQII. Any EQII players who have a membership as a ProSiebenSat.1 customer will continue to receive LoN cards as part of their benefits.
Will ALL players have access to EQ2 Players?
Yes, as EQ2 Players tracks character information across all servers. No changes are being made to the servers, and all player characters are being tracked. The website can be accessed from anywhere, and while the ProSiebenSat.1 version of the EQII site has not yet been built, it will certainly include vital features such as the EQ2 Players data.
How much will accounts be at ProSiebenSat.1?
They will be economically similar, but the prices will never be one hundred percent equivalent, because world currencies change by the day. This is not something that we can control. I’ve had accounts in EU games before and found the rate I paid varied a lot. As ProSiebenSat.1 will undoubtedly use the Euro, you should see less fluctuation. Unless the world adopts a single global economy, there will be differences. Keep an eye on the ProSeibenSat.1 site and forums for further information!
Will ProSiebenSat.1 customers continue to get 500 SC or will there be a clear equivalent of Alaplaya points?
ProSiebenSat.1 is working on a pricing and product strategy for all games and will offer a similar monthly grant to the existinng EQII recurring membership bonus. Again, because world currencies and economies differ, it may not be identical, but equivalent. We are not sure what the game currency will be called yet, but watch the ProSiebenSat.1 site and forums for announcements!
Will accounts be deleted for inactivity? If not will Alaplaya’s FAQ be changed to reflect such because it says they can.
The ProSiebenSat.1 FAQ/TOS needs to be amended to declare that they will not delete characters for inactivity, a post explaining that they do not really do that on the forums is not sufficient.
Answering these questions together as they are fundamentally the same: I believe that the ProSiebenSat.1 team has changed that information already, in response to such requests.
How will Station Access accounts be handled, i.e. will they still have the same access to games not included in this deal?
They will have access to their SOE games on their SOE login. As games transition to ProSiebenSat.1, they will use the ProSiebenSat.1 account to log into those.
Will ALL accounts be able to access and POST on the official SOE forums (for feedback on mechanics to the devs etc)?
Yes. We have no plans to region lock any forums on the SOE or ProSiebenSat.1 side.
Will the guide program continue to be available on ALL servers?
As long as there are Volunteer Guides able and willing to support the servers, of course there will be Guides on all servers. We are meeting next week with representatives of the Guide Program to talk about how we can better support, promote and celebrate their efforts in our games. Shout out to all our amazing Guides out there!
How will /bug and /feedback be handled?
Bugs and feedback submitted in game will continue to go our QA department as they do now. Bugs and feedback submitted on the forums will be forwarded to the dev teams by the Community Management and Customer Service teams of both SOE and ProSiebenSat.1.
Will players get a free transfer to a US server if they do not wish to create a ProSiebenSat.1 account or play on their servers?
There will be no free transfers offered, because the state of the servers remain unaffected by the transition. All servers are maintained by SOE and ALL players can exist on the servers of their choice. Only the account and Marketplace are affected by the change, regardless of what server players reside on.
What will happen to SC on accounts that had existing characters on EU and US servers the FAQ states it will be converted into ProSiebenSat.1’s currency, but players may have other characters on US servers and in EQ that will require the retention of their SC?
The SC balance at time of transition will be credited to the new ProSiebenSat.1 account, which is different (and better than) a straight conversion. To be specific, the SC will be mirrored in ProSiebenSat.1’s currency, such that if you started with 750 SC, you will end up with 750SC on your SOE account and an equivalent amount credited on your ProSiebenSat.1 account. From that point forward, the accounts are separated and currency is added separately, but I think you’ll agree that this is a pretty generous solution.
Will the EU and Akella servers be included in the in-game polls that you will be using to influence the direction of the game?
Keep in mind that the servers are not changing from their present state. Akella servers ARE segregated already, so they will remain separate. In-game polls will continue to be offered in exactly the same way that they are offered now. Moreover, feedback from the ProSiebenSat.1 maintained forums will also be delivered to the Dev teams for all games, just like we do with all current feedback (including any provided in our International forums).
Additional questions (again, some previously answered but reiterated here):
If a customer has membership time remaining at the time of transfer, what happens?
Membership time will be carried over at the time of transition, whether it’s a few days or several months. For DCUO players, this means those with lifetime memberships will carry over as lifetime memberships.
Will veteran rewards and account age be transferred (for the purposes of accruing new veteran rewards)?
These will be in synch at the time of transfer. ProSiebenSat.1 has stated that they’d like to continue veteran rewards. As these are a promotional feature, they may begin to diverge over time from promotions offered in the US, so watch for details!
For users who undergo relocation from one geographic region to another, how will their account be handled? Will they be able to transfer their account to the appropriate region?
Accounts are based on the billing country’s address, and can be changed accordingly when people relocate.
For US customers who travel overseas, or EU customers who travel outside of the ProSiebenSat.1 region: will they be IP locked and unable to access their account? What about US Military personnel?
Players can log in on any server using the account appropriate to their billing address. If you are a US player serving in the military or on vacation in a ProSiebenSat.1 region, you can still log on with your US account.
I am in the UK and play on a US server. Will the ProSiebenSat.1 launcher conflict with the US server (patches, data, relevant news features, etc.)?
The launcher will be customized as it relates to account location, news feed, etc. for ProSiebenSat.1 territories, regardless of what server you play on.
When a player tries to register with ProSiebenSat.1, what happens if their SOE account name is already taken?
The player can choose a new account name that is available on the ProSiebenSat.1 account system, without affecting the transfer of their characters and items. The two are not tied until the transfer of data is initiated. We are currently working on an instructional process for DCUO, EQII will get something similar before the transition.
Will my /claim items still be available?
All character and item data will be transitioned, so these should be available. If you encounter any difficulties, Customer Service will be ready to help.
How will we ensure consistent standards in Customer Service across the two providers?
The SOE and ProSiebenSat.1 Customer Service teams have been working closely for some time to ensure strong information flows as well as consistent processes and toolsets across the games. They will continue to work together after the games transition.
Will we get 30 days notice of the transition?
We always endeavor to provide 30 days notice of any action affecting accounts, whenever it is technically possible to do so. Our track record is pretty good in this regard. It is our intention to provide 30 days for these transitions and our engineers are working hard to make that happen. Please take the time to ensure that your email address is current and accurate in “My Account”, and that you have enabled email communications. We send customer service notifications via email, although we will also post the information to the forums.
Some unknowns:
Will the KeyFobs EU players spent a lot of money on continue to work for them?
We are still looking into this and do not have an answer yet, but if there is any reason they cannot be used, players may contact our Customer Service team for a refund at the time of transition.
When will ProSiebenSat.1 game cards be available for people who prefer that payment method?
ProSiebenSat.1 is reviewing their monetization and game cash models at this time. Watch for details as they become available, on the ProSiebenSat.1 site and forums!
Will existing SC cards continue to work under ProSiebenSat.1?
This is still under discussion, but we will provide info as soon as it is available and in advance of the transitions. Remember that any SC you have on your account will also be credited to your ProSiebenSat.1 account at the time of your account’s transition so that it appears on both (and then the paths diverge and remain separate from there).
Will ALL players have access to Test, TestCopy and Beta servers? (ALL meaning EU and US players)
How will access to beta forums be handled?
Two similar questions here, so I am grouping them together. I have submitted this question to the EQII team, but as Test and TestCopy operate as regular servers for all intents and purposes, there should be no barrier to entry. EQII’s game updates are typically handled on Test/TestCopy. Beta opportunities and parameters are always decided when we have an actual Beta process in the works! We have confirmed that the PlanetSide 2 Beta will be open globally, but we have no details to share on precisely how it will be handled yet.
And in the end…
Remember that no matter how well we prepare, and how smoothly things go, there will always be edge cases in any complex transition, as we’ve seen with our long experience across numerous launches, expansions, server merges and our recent Free-to-Play transitions.
Our Customer Service teams are gearing up to assist all customers with any issues that may arise, while both the platform engineers and development teams are working hard to make these transitions as seamless as possible.
Your feedback during the transition process is critical – our Community Team will be monitoring forums and social media for issues and concerns when the time comes, to have them addressed as soon as possible.
;-)#
Brasse
UPDATE: Brasse responds to Whilhelmina’s questions:
Will we have to pay double if we play different games?
See my answer above regarding Station Access.
Will station market be different on different servers?
Will we have the same SC promotions/items on all servers?
These are similar questions, so I’ll answer them at the same time. All servers are identical in content. The account management, subscription services, promotional offers and Marketplace will differ in some respects (items offered on the Marketplace will probably be identical unless they are tied to regionalized promotional offers). We anticipate working closely with ProSiebenSat.1 on many promotions, and they will certainly have their own as well. They are far better positioned to tailor promotions sepcific to the EU audience than we are. =)
No hard data on the prices we will pay, conversion rates and so on still.
You won’t have to deal with conversion rates, everything will be in Euros. We do not have hard data on prices, no. Those are under discussion at ProSiebenSat.1 – watch their website and forums for announcements! EQII is not transitioning tomorrow. =)
Will the patches be delayed like you already do for EU but this time for the prosieben launcher?
Patches will be scheduled as well as we can. There is no perfect time for everyone, of course. The transition for EQII is a long ways off yet, and so no scheduling has been worked out for post-transition patches. We will continue to provide notification as far in advance as we can of patches, but as you know, that is typically not more than 24 hours in advance.
As far as I know QA never gets /bug or /feedback sent from Storms if they’re in french and if one of our (2 I think) GM takes the time to translate them, so yeah, it will not change, we still not be able to bug, feedback or typo anything.
Well, with ProSiebenSat.1 you’re about to get a whole lot more dedicated international support. =) I do not work in QA, but as an example, our Community Relations Team has been sharing our daily, weekly and monthly reports with our counterparts for some time, so that they are aware of the scope of information (feedback, bugs, concerns, kudos) that we pass on to the Devs/QA/Support/Platform/Execs. They are keen to do the same.
;-)#
and about Station Access and Vanguard:
– Station Access is a promotional offer. Existing Station Access holders (regardless of regional location) can continue to partake of Station Access under a grandfathering clause until they decide not to use it any longer. All current games are included.
– For people NOT already enrolled in Station Access, we are no longer selling the SOE version to EU customers. That said, ProSiebenSat.1 is discussing their own version of our Station Access, which of course requires at least two games in order to make any such promotional offer feasible. They can then assess whether or not they feel the promotional offer is worthwhile to them for games offered by ProSiebenSat.1, or whether they wish to maintain separate memberships across any number of games, including SOE games that are not transitioning.
We will certainly see other promotional offers that are extended only to ProSiebenSat.1 accounts, or potentially only to SOE accounts. Such is the nature of promotional offers.
Incidentally, news that Vanguard is also going to transition to ProSiebenSat.1 as well was leaked some time ago, and we’ve not denied it. We do not have full details yet and NO information on timeline, not even a hint. It needs to convert to free-to-play first.
This leaves one major SOE MMOG that has not been announced as transitioning, EverQuest. PlanetSide 2 will launch on both services at the same time.
So not sure if this was covered or not but if a EU player has an EQ1 account and an EQ2 or other account slated to go to ProSiebenSat.1 are they going to have to pay seperate subs for each after the transfer?
New accounts will be assigned according to their billing country (or, in the case of free players, the country on the account).
…and here we have the Big Issue dealt with.
I predict a flurry of interest in overseas bank accounts… 😉
Let’s hope DCUO is the guinea pig and they find out it’s not worth it, so the bitter taste is muted by abandoning the piecemeal sale of customer data. Not much faith here considering other previous issues, similar to the cross-server F2P changes …
I will be watching this thing unfold and wait. I will give it 3 months before I renew my accounts, and only then if things are going well.
I’m actually kind of unclear of if I need to delete the toons I have on current EU servers or not. (I don’t really care about those)
Also don’t know if I can still play on US servers, it seemed a bit cryptic tbh. If I transfer a toon (or all toons) to EU servers after the split can I transfer them back to US servers (as a EU based player).
This will greatly affect my ability to play the game as a raider with a somewhat abstract work schedule.
@stark Did you read this at all? I think it cannot be explained any clearer: nothing changes on the servers or with your chars, no IP blocks, no server region locks, period! You just cannot have a European billing address on the SOE account you use to play EQ2 any more. If you want to play with a European billing address, you have to make a ProSieben account and link that to your current SOE account so they don’t have to share personal information. Anything you already have stays, SC balance is copied. That’s all!
Oh, one more thing: since everybody plays on the same servers, “pay to win” items are completely impossible for ProSieben unless SOE introduces them at the same time for the U.S. SC store, or else the U.S. players would rightfully riot.
I have Station Acces to play EQ, EQ2 and Vanguard. As a Europe Player i have to pay twice in future. I´m getting very angry when i read “An exciting time for SOE….” Well, this means “We now get rid of customers who want something back for their money”.
I wonder how the PSS1 deal will cover the Playstation version of DCUO, considering it’s under PSN and not SOE.
Noctew: They made it clear: PSS7 can have different stuff on the marketplace – the same like they can have different veteran rewards.
That literally means: PSS1 can have more / miss out on different items compared to non-pss1 players.
“The account management, subscription services, promotional offers and Marketplace will differ in some respects (items offered on the Marketplace will probably be identical unless they are tied to regionalized promotional offers)”
What irks me most is the fact that neither of the two companies did their homework about currencies in the affected countries.
Brasse says: “You won’t have to deal with conversion rates, everything will be in Euros.”
While it is clear: 24 / 42 countries do NOT use the euro. (so much for “no conversion rates”)
To me it more and more looks like they are running blindfolded into that business.
From the account-aspect – I have a feeling they realize it that way: Once the game transitioned you will be unable to fund your soe account directly but when logging into the game pss1 will send a request to soe login servers asking them “i have user soandso in good standing – he says his useraccount is soandso – please let him log in”.
Oh – forgot the citation about veteran rewards:
Will veteran rewards and account age be transferred (for the purposes of accruing new veteran rewards)?
These will be in synch at the time of transfer. ProSiebenSat.1 has stated that they’d like to continue veteran rewards. As these are a promotional feature, they may begin to diverge over time from promotions offered in the US, so watch for details!
Quite a few vet rewards have been items or features … just to mention …
Here’s the thing.
Inspite of all that has been said my launcher seems to have lost the ability to select UK-English as an option.
Can SOE assure me that,as an EU player, I can continue to play on my American server? I have yet to see a straight YES answer.
Who knows it may all pan out in the end but I cant help feeling that Sony(who have spent less time ‘Marketing’ this game than my 8 year old daughter did with her little baking business last summer) have totally lost the plot. WHY is there a desire for regionalisation of a game that has always had a very appealing multinational flavour. If Sony wanted more money they could have got off thier behinds and aggresively marketed this game world wide.
‘We don’t do numbers’ says smokejumper. Yes they do. They just dont think we deserve to share in that knowledge. Way to Mushroom manage the people who pay your wages!
I just put this on the Soe forums:
The Veteran Awards and Marketplace item potential differences etc saddens me more than anything – nothing worse than seeing someone with something you love and being told you cant get it. Currently the only way that happens is if you are the wrong class (and can thus make an alt if you want it that badly lol). Everything else is open to all, it just may take SC, faction or level or a lucky raid drop or a quest (or whatever) to get it.
I’m not the sort of person who would enjoy gloating at someone else missing out (quite the opposite in fact) – sadly too many are however, and delight in making other players feel small, and the last thing we need is to give them more excuses to do so.
Soe have made it clear (just not in obvious places lol) – we can play on any server we like (and stay where we are). If you are in Europe, you will log in via PSS1, if you are in ‘Rest of World’ and US, you log in via SOE as now – server choice and toons etc won’t change.
I asked for clarification from Brasse about the marketplace a while back – Apparently it will show the items etc for your login (SOE/PSS1) and show prices in your in-game currency, so SC for SOE customers and PSS1Cash (or whatever) for Europeans. Although most items avaialble should be the same, prices could vary and promotions/special offers may not be available to all on a server at any one time. Items can be different too – there could well be items that are available/visible to Euros and not to SOE customers, and vice versa.
All of which sucks.
I wonder though Pips,if we will be able to gift items.Because you know I would 😉
@Noctew
I read it all and nowhere is those things stated in clear text. I’m not going to believe it until I see it typed out:
You can still play on whichever server you want and transfer between them freely whenever you chose.
Honestly what I read from the text is more that if you want to keep playing on US servers you have to get a US adress..
@Noctew
I read it all and nowhere is those things stated in clear text. I’m not going to believe it until I see it typed out:
You can still play on whichever server you want and transfer between them freely whenever you chose.
Honestly what I read from the text is more that if you want to keep playing on US servers you have to get a US address.
Stark:
Can U.S. players log on to the European servers?
Yes, U.S. players can play on European servers and vice versa.
There is no need to transfer to a different server because U.S. players can play on European servers and vice versa. If players are interested in transferring their characters, they can purchase character transfer tokens, if available.
From the updated FAQ.
And from Brasse on 31st March:
“Free server transfers are not needed, because you can play on any server, from any geographic location. The account administration is server-agnostic.”
Dunno if that helps…
Well, the Station Access replies are still as clear as mud. Brasse’s answer makes no sense at all and simply referring Wilhelmina back to it without further explanation is plain rude.
The question we want answered is nor which log in we will have to use to access the games included under our SA accounts, it’s how much do we have to pay and who do we pay it to? According to Brasse’s reply, after DCUO has transitioned to PSS1 but while EQ2 is still under SOE SA accounts will use a PSS1 log-in to play DCUO and an SOE log-in to play EQ2. I get that part.
What I don’t get is who I will be paying. At that point, having made a PSS1 account to log into just one of the games I’m entitled to play under the SA account, am I still paying just one monthly direct debit as at present? If so, to whom?
If I’m still paying SoE for the SA account, which seems probable since Brasse also says that there is no certainty that PSS1 will even offer their own version of an all-game pass, does that continue even when the only non-PSS1 game left under SA is EQ1? SOE get all my money even though PSS1 administer all of my account bar one game?
What we’re concerned about is that we’ll end up paying SA rates for a diminishing number of games at the same time that we have to begin paying PSS1 piecemeal for each title they take over.
I really don’t care. I will certainly be playing GW2 anyway – last weekend guaranteed that. I can play all the SOE games for free at Bronze or Silver. If my SA account still lets me do what I can do now for the same cost then I will keep it. If whatever changes come mean that my costs go up then I’ll go without. I am certainly not going to pay SA prices for one or two SOE games while paying PSS1 individually for others.
Seems a real grandfathering is granted to All Access, with players still paying SoE and only using P7S1 for log in as of last post.
Strange thing is that hubby checked and indeed, his yearly All Access (which was never said as being recuring) is now written on his account as being auto-renewed.
All access has always been auto renewing. It was EQ2X where they first introduced the concept of non renewing memberships.
I just checked my account page and…I am back on a renewing All Access, so what Brasse wrote about grandfathering seems to be true
CURRENT GAME PASS PLAN:
12 Months Recurring
Next Payment: EUR155.88 plus applicable taxes
(Scheduled For 7/xx/12)
P.S.: I find it funny that people are complaining in the official forum about being a “12 years all access subscriber” and now being told that All Access is just “promotional”…Station Access was definitely not introduced before the launch of Star Wars Galaxies, which would be…2003 I think?
I wrote a ticket and ask for a statement for EU Station Pass Customers. There is no way to play Games covered by the deal and Games not covered by the deal with station pass or the similar thing pss1 will offer. I also get a statement in the vanguard forum that maybe other games will come “under the pss1 shield” in Future but no date is specified.
It was auto-renewing for Station access but when they introduced the yearly promotion for all access, it was written that it wouldn’t auto-renew which seems to have changed.
Anyway, some people did report all access droping for them and not being able to take it back, I would love to know what were what they had and why it dropped.
Now this is actually good news … it means no IP Block … and even though it’s silly to have to jump through hoops, it does give people who have a current European Account and/or Station Pass … a possibility to get around the whole SS1P7 deal if they find a way to “move” to the US *wink*.
Also the grandfathering of Station Passes (well with some more jumping through hoops and only for recurring accounts) is better than what we heard before (where there was no grandfathering of any of them.
So for once I consider this good news! And I do hope it’s not going back to bad news again!!!
Now I only have one concern (if it haven´t already been covered):
I´m a EU player only playing on a US server. From what I can understand, this change means I can still play with my guild, albeit with the PSS1 launcher (don´t like it but i´ll accept it) but… a pretty big but for me… will I have the US store with the normal stationcash or will I be forced to have the PSS1 currency and their store, perhaps loosing out on all the deals my friends get? … If that is the case, that would be a reason for me not to continue subscribing.
You get the company’s marketplace and virtual currency you are associated to. In case of us europeans: P7S1.
I have to copy this …
Now … so much for “much advertising and blahblah”.
Start of may we had the RPC convention (http://www.rpc-germany.de/) here in germany (cologne) – the most (!) important convention WORLDWIDE (!) for Roleplay (tabletop, larp, online, …).
Funny enough … everybody was there – BUT PRO7 / ALAPLAYA!
Just to name a few: Gaming xp, Gaya, Get digital, Herokon, Intel App Store, Koch Media (!), LAPD, Lineage 2, Lost Ideas, Namcon Bandai, Paysafe, Predator, Roccat, Acer, Comtec, NC-Soft, Borderlands 2, Deep Silver, Schwarze Auge, WoW (!), Aion, Tera, and many more …
Now – I have to ask … how important is the SOE deal for Pro7 really, if they don’t even care to step up and present their newly acquired SOE games a roughly 550 km away from their hq here in germany!?
Whereas all other important and not so important companies make a show.
I have a feeling that the interest p7s1 had in the SOE games quickly dwindled down – there is no other way I can explain this example of “no show” at such an important event!
“How will Station Access accounts be handled, i.e. will they still have the same access to games not included in this deal?
They will have access to their SOE games on their SOE login. As games transition to ProSiebenSat.1, they will use the ProSiebenSat.1 account to log into those.”
This doesn’t answer the question. Will those who currently pay one subscription for EQ1, EQ2, Vanguard and Free Realms, still be able to play all those games for payment of the one amount? It was the first question on Mina’s list and all Brasse did was refer her to the previous non-answer.