Day: May 13, 2011

On Facebook, in the #eq2 chatroom, on guild websites, and yes on EQ2Flames, players have been chiming in that they have been charged by SOE on May 2nd and beyond, with some customers seeing charges hitting as late as May 3rd, 4th, 5th, and even May 6th, well after the games went down. Is it time to call Shenanigans? Is SOE’s billing department on the rampage? We certainly thought so, and ran a story about it (we’ve since pulled the story, but the comments are still visible). With communications in and out of SOE tighter than a snare drum,...

I woke up this morning to an urgent e-mail from SOE’s Linda Carlson asking if I was able to verify that customers had in fact been billed since the SOE downtime started on May 2nd. I went with the story that billing was still happening based on direct comments in the #eq2 chat, comments on the SOE Facebook wall, and of course some comments on EQ2Flames. It seemed unlikely that people on all 3 sites would lie about being billed after SOE services went offline. But you know what they say about assuming. If it turns out that I’ve...