Feldon
First, some comments from SOE President John Smedley: It’s been a rough day. We hope to be up soon, but we aren’t ready to announce just yet. It can’t get any worse than today! I’m sorry the service is down. I really am. Regarding if the forums will be down for tonight: Unfortunately yes. I wish they were because we can’t really communicate with our players right now in a good way except on Facebook. It’s frustrating. But the account system is linked to the forums. and when EQ2 ZAM contacted him: We shot off a quick e-mail to...
Day: May 2, 2011
Ok not really, but folks, PLEASE be at least polite when calling SOE Customer Service. They didn’t setup the servers. They didn’t write the software or security protocols of the servers. They are not wearing shoulderpads or other protective armor. Their only line of defense is the press release you ALREADY read in your e-mail about this situation. So if you decide to ring up SOE to ask what’s going on, please realize they have a limited script to read from, and won’t be able to magically get the servers back up and running. If you want to express...
Today’s news that the SOE Customer Database has been stolen has continued to break around the Web from the BBC to Reuters to Nikkei news in Japan. We have news from: Nikkei.com ConsumerAffairs.com Reuters.com BetaNews.com CNet Wired.com PCWorld.com ZAM.com Yahoo Finance PC IGN
Between April 17 and April 19, 2011, the PlayStation Network, the online service powering the PlayStation 3 and PlayStation Portable consoles, was compromised. Hackers were able to retrieve the personal/customer information of some 77 million PlayStation Network accounts, including as many as 10 million credit card numbers on file for those customers. This was largely viewed as a retaliatory strike against Sony for their prosecution of George Hotz (GeoHot) who publically posted the PS3 Root Keys allowing owners of PS3 consoles to install their own choice of software, including the much ballyhooed Other OS feature which was prominently featured...
Bloomberg.com posted a story earlier this afternoon suggesting that SOE’s services were down due to a “second attack”: Sony Online Entertainment, a unit that makes role-play games, suspended service after discovering a hacker gained access to its systems in the second such attack on the parent company’s entertainment networks. However in speaking to the Wall Street Journal, Michele Sturdivant, a Sony Online Entertainment spokeswoman denied the claim. Sony Corp. has shut down a second online videogame network amid an expanding investigation of a computer attack that may have compromised the personal information of millions of users. Sony Online Entertainment,...
Although we still have no confirmation or reason to believe that there has been any kind of security breach affecting SOE servers or customer accounts, and we are personally going to just wait and see what is announced, Amnerys has posted on the EQ2 Facebook announcement suggesting that concerned customers can contact SOE Customer Service: Any players that have concerns regarding their account status and security should contact CS at 1-858-537-0898 (10am – 7pm PST, Mon-Fri). and: Please use the following phone numbers for your international area. Remember that these numbers are not toll free and are considered long...
While there’s nothing new to report about SOE games, services, websites, and forums being down since 2AM PDT, there is growing coverage of this issue around the web. Thus far, there has been no additional information posted on any SOE website, SOE Facebook, EQ2 Facebook, or the Twitter pages of any SOE employee or EQ2 team member. News sites around the web: GamesBeat PC IGN BBC News Barron’s And we’d be remiss if we didn’t mention that EQ2Flames is experiencing record traffic, with some 4,000 members online at times seeking news about the SOE Downtime. Some visitors are experiencing...
All attempts to reach SOE websites are redirected to http://maintenance.station.sony.com/ EQ2Wire’s interpretation of this announcement is this: ALL Sony servers are now under security review due to the PlayStation Network breach, and in the course of that investigation, flaws in SOE’s public-facing servers were found. We have no reason to believe there has been an intrusion into SOE services, as they are separate from PSN servers. Of course news could come to light stating otherwise, but at this point, it seems that problems were found *before* they were taken. UPDATE: It appears that SOE’s entire customer database, excluding credit...
We’ve just seen these server messages: Greetings Norrath! The server will be coming down for a brief update at 03:30AM PDT Monday, May 02, 2011. Please find a safe place to log out before the server comes down. For more information on scheduled downtimes (link). and: SYSTEM MESSAGE: Greetings Norrath! The server will be coming down immediately for a update. Please plan accordingly to be logged off during this time. Thank you!
As of 11:30am CET (2:30 PDT) it seems the Login servers are down or inaccessible. UPDATE: As of 11:50am CET (2:45 PDT), SOE Login servers are down affecting switching characters or logging in. UPDATE: As of 11:55am CET (2:55 PDT), SOE forums are offline.