Adopt a CSR Day

Ok not really, but folks, PLEASE be at least polite when calling SOE Customer Service.

They didn’t setup the servers. They didn’t write the software or security protocols of the servers. They are not wearing shoulderpads or other protective armor. Their only line of defense is the press release you ALREADY read in your e-mail about this situation. So if you decide to ring up SOE to ask what’s going on, please realize they have a limited script to read from, and won’t be able to magically get the servers back up and running.

If you want to express your displeasure with SOE’s handling of this situation, or failure to secure their systems, there are plenty of venues, including the SOE Facebook site.