Feldon If (like me) you haven’t received your Bonus Mystery StationCash code for today, it’s time to contact Customer Service.
UPDATE: Early reports indicate that Sony Online’s e-mails sent out today are being throttled by intermediary ISPs. Players who submitted tickets earlier have subsequently received their e-mail notifications. This may be a matter of being patient.
@Cyliena @Brasse I heard the emails are done. Several reasons multiples may not reach you (ISP spam blocks, etc.). Contact CS if an error.
— Holly Longdale (@WindstalkerEQ2) December 19, 2014
Sadly, at 5:24 pacific time, I still have not received an email, but my hubby got his. Let’s hope they send me the email, I have things to buy!
I’m in the same boat, I think they goofed something up.
So they sent me a code, which turned out to be Triple SC, and after 3 purchase attempts, each time throwing a “credit card declined” error, I went to my credit card portal and it shows the 3 pending transactions. Guess we’ll see what shakes out. This Mystery Bonus SC deal would have benefitted from more testing.
More testing you say? HAH!
Sincerely, SOE
I got lucky enough to get a triple SC code, but the system thinks my account has hit the 30K SC cap today [haven’t bought any]. Based on supports answer, they can’t fix it before the code runs out.
Hopefully that is a rare issue and doesn’t happen to many.
We have always had a 50K cap. Both of my husband’s are over 40K and he was able to use his triple coupon yesterday.
The error was that either I had hit the 30,000 SC purchase cap that day, or I had hit the 50,000SC total cap in my account. Neither of which were true on my account. Support told me it should work and they weren’t sure what was wrong. They were looking into it but it most likely wouldn’t be fixed until after the code expired.
Support contacted me to apologize for the issue I was having. They honored the triple code that I lost due to the issue. After I bought the SC I wanted they manually applied the triple bonus to my account.
There are all sorts of errors on this. typical soe. I signed up and can even see that I am opted in for offers and they tell me I am not signed up. What a bunch of, well not allowed to say it here. So mad at SOE.
That’s the response I got – that I’m not signed up for emails.
I’ve been signed up for emails for years, and even verified according to the instructions, but alas, it wasn’t meant to be.
Regardless, I’ve realized it’s not worth the hassle anyways.
Today’s code did not work. Says it was already in use or had been redeemed. Unless they are issuing codes en masse and multiple people get the same code, I did not enter it twice from my end!
Contacting Customer support doesn’t do much good if they are closed on weekends! Frustrating time for them to start this when there are bound to be errors like this! Yeah, let’s start it right before a weekend so when the second day there are bugs our customers won’t be able to get help for 2 days! Grr…Really SOE? You should know better by now! Submitted a ticket but because they are closed on weekends won’t hear till Monday at which time there may be more errors trying to use two codes in one day for the same random thing. Then even if two codes do work, what happens if I want to use one of them? Potentially it could use the wrong one or create an error there too.
My concern is for those that have issues with the codes. If you can’t address it the day you have the problem you are likely just going to get told “Sorry nothing we can do now.”
At least you ppl are getting codes… I have been optin since the 16th when Brasse mentioned this and I am getting nothing (checked all folders including the nasty spam folder)
In the same boat, no email or no response to my petition.
I’ve been opted in for emails for a long time. I didn’t receive anything.
could not have come at a worse time. I am broker than a dead dog that been run over by an 18 wheeler on the interstate. Sucks to only get paid once a month on the 1st.
I’ve gotten emails 3 days in a row but you need to be a premium member in order to redeem. No complaints though – Glad SOE is doing something for premium members.
“You have reached the maximum number of codes in a 24 hour period” Really? Well that’s diffrent, useless, but different.
I really wonder if SOE even has a clue how to run a business anymore. They won’t even respond to the issue now. they are just waiting it out till the promotion is over when they will say, sorry it is over now. better luck next time.
It’s Sunday most of them aren’t even working.
What is a premium member? I’d that the folks who are subscribers?
I have opted since they first posted it…never received the email. I petitioned and the response was pretty much that there’s nothing they can do…claim I didn’t opted. Too much racism against kerrans! 🙁
I was opted in, and got no email. I checked my spam folder. Probably for the best. On the other hand, now that I’m in there looking at it, I can opt out. 🙂
I haven’t seen one of these emails yet.
No response on my /petition.
I did just get an email “Top Ten Reasons You Need to Log In to Landmark this Holiday!” though. So, no, it’s not my end of the email chain that’s the problem.
Just got a response about my petition, which basically says you needed to opt in before the 17th.
I responded to that of course so we will see ho that goes