Feldon A cantankerous discussion on the EQ2 Forums posted over the New Year’s holiday addresses the issue of Account Hacks and Compromised Accounts. Due to the holiday schedule, some players have experienced as long as a 2 week wait to have their accounts restored or rolled back. Update: We’ve found a far more constructive thread on the subject of the increase in Compromised EQ2 Accounts.
Amnerys has posted an update on the situation as well as a word on Velious Winter Rewards for those who were not automatically granted them:
Hi everyone. Just reading through this thread and I wanted to make a couple of notes…
First, I have contacted CS and they confirm that they have a very large backlog of accounts they are currently checking on, but they are getting to them all as quickly as they can. They apologize for the delay and inconvenience.
Second, I want to note that the December Velious Reward items are not normal items that CS can just grant to an account with a script and a click. This type of reward is run through script processes and involves other departments at SOE, and apparently it’s not so easy for them to retroactively grant the items. I think it’s possible to get them granted somehow, but it’s not as simple as we’d all think. So I just wanted to let you know since I saw frustrated comments about them earlier in the thread.
If I get any more updates, I’ll let you know.
Me being one of these hacked accounts, I have got to say that Sony Customer Service is quite pathetic. It has now been 16 days since I have petitioned and I am being told that I will STILL have to wait a significant amount more. What Sony has not noted or acknowledged at all is that they decided it was still a good idea to take a 2 week holiday vacation from Dec. 25 – Jan. 3 even though these accounts started being hacked on the 17th. They just left people to sit oit ti dry while they went on extended leave… No word or anything. To top all this off, anyone who has been hacked will no be compensated for their subscriptions they continue to pay and can not use.
Many people have already quit because of this and it just doesn’t seem Sony cares. I know from a strictly monetary standpoint they do but this is flat out sad. GMs have no contact with CSRs or TSRs. sony should be ashamed… Their CS Dept. is absolutely unacceptable!!
I think their CS department must be in the same organizational branch as the marketing/advertising department.
It’s a very frustrating situation, but I will say that the head of Customer Service, Ima, has not hidden from the community and has been very forthcoming about CS issues, including hosting a panel at Fan Faire that touched on many issues relating to account hacking. They are simply deluged with account hacks right now.
Unfortunately, because of rampant shared passwords, whenever WoW or a website like Gawker or even banks are compromised, this opens up a raft of new account hacks for EQ2 customers.