ProSiebenGames Security Breach

Written by Feldon on . Posted in International

This likely won’t affect most EQ2 players even in Europe, since last year’s repreive allowed European EQ2 players to stick with SOE, but for those who play DCUO or PlanetSide 2 in Europe, or who started playing EQ2 after the switchover, you’ll want to read this announcement from the Alaplaya forums:

Dear Community,

We have detected that there recently has been unauthorized third-party access to one of our systems. The possibility that your data (Email address and password) has been accessed by an unauthorized third party cannot be excluded. We were able to detect the problem promptly and took all necessary actions to rectify the issue.

Your account data is encrypted with us for your security. Nevertheless, we have decided to take preventative measures in order to ensure the highest degree of security.

All accounts that may have been subject to unauthorized access have received an e-mail in which we have requested the user to change their password.

If you are not able to log into your game, this means that your account has been suspended for security reasons. You can reactivate your account by following the link below and creating a new password.

We would like to take this opportunity to point out that passwords must meet the following security criteria:

  • At least eight alphanumeric characters.
  • Use of upper and lower case.
  • The new password must not match previous passwords.

If you have used the same or similar account data for other online services, we highly recommend that you change your passwords for these services in order to avoid and potential misuse by third parties.

The security of your data is of paramount importance to us and we are continually working to ensure that our systems always comply with the most up-to-date security standards.

If you encounter any issues to reset your password please do not hesitate to send us a mail via [email protected]. Please provide your login name in your mail so that we can resolve the issue for you as soon as possible.

We apologise for any inconvenience caused and kindly ask for your patience and understanding.

Your ProSiebenSat.1Games Team

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Comments (7)

  • Anaogi


    /knows full well this happens all over

    /points and laughs anyway


  • Whilhelmina


    *rolls on the floor laughing*

    what a surprise! So, er, when are the other SoE games supposed to transition eh?


  • Pipsissiwa


    Saw this one coming. From what we Euros researched as a response to the ‘deal’, PSS1 make a frail old lady with no locks and a million in notes under the mattress look secure.


  • Whilhelmina


    Ah yes, hubby is making a good point: no game switched over since DCUO, the only PSS1 game is planetside 2


  • Seffrid


    Yet more evidence that this wretched deal should be officially buried.

    And yes, not only entirely predictable but actually predicted. Anyone with half a brain cell knew from the community’s research (and the past experience of German players used to PSS1’s little ways) that this was going to happen.

    Chances are the hack was made by one of their juvenile volunteer GMs going a little further into their database than they trusted him to.


  • Oparis


    Unfortunately there is no 100% security. Look St the news who got hacked the last weeks (Twitter, Apple, Microsoft etc.).

    I hope this security breach will motivate pss1 to improve the security of their platform before they launch the European EverQuest II website which is being build at the moment.


  • trevynoae


    I have those pro7-spammers locked out of my mailserver – so I most likely missed the message *laugh* (they couldn’t stop spamming me although everything was set not to send me any ad mails …)

    But yeah – this is an interesting fact.

    There also is something very interesting about the “transition” of DCUO.
    Those of us who got forced out of SOE-Home into the PSSG-Arms and never completed the “migration” … well … we are not able to access our DCUO accounts anymore at all.
    PSSG stopped migration a while ago and no accounts can complete the process anymore now. Leading to one thing: We can’t log in using SOE account and can not log in using a PSSG account because we can’t create one anymore!

    PSSG CSR obviously told another player that they are considering a reversal of the transition … that is interesting … is that “deal” dead, finally? (Sorry for not having links – it’s all on the SOE and PSSG DCUO boards.)

    A fellow gamer here lately said something about PSSG and all the “free 2 play” games they aquired lately “now … all the trash to PSSG – so we do not have to worry about giving trashy games a chance. We just need to avoid PSSG and we are all set because trashy games end up with them.”
    Sad to see that games like EQII fall into that category then ;-(


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