Feldon With yesterday’s news of all SOE customer records (excluding all but a few credit card details) falling into the hands of hackers, there have been wild predictions of just how long it will take until things get sorted out and SOE games, websites, and forums come back online.
The PlayStation Network, which powers online play and updates for the PlayStation 3 and PlayStation Portable (especially the PSP Go which has no game slot), has been offline now for 13 days and yesterday’s press release suggests that some features will be online this week but the entire PSN service won’t be restored until the end of May.
So how long do you think it will be until at least enough SOE services are restored that we can play EverQuest 2 again? It is our understanding that SOE is working with outside security contractors which may add additional time to such a process.
Click to View Poll Results (Updated May 9th 7am PDT):
| Answer | Votes | Vote Count/Percentage |
|---|---|---|
| Tuesday May 3 (Today) | 79 Votes(4%) | |
| Wednesday May 4 | 95 Votes(5%) | |
| Thursday May 5 | 98 Votes(5%) | |
| Friday May 6 | 224 Votes(13%) | |
| Monday May 9 | 174 Votes(10%) | |
| Tuesday May 10 | 87 Votes(5%) | |
| Wednesday May 11 | 45 Votes(2%) | |
| Later than May 11th | 858 Votes(51%) |
Total Votes: 1660
I don’t get it, what’s the point in all the speculation?
And that is a bad thing.. how?
There is absolutly no reason they shut down EQ2… They can do the investigation with serveur runing…
They found a vulnerability so they took the servers down. They could leave them up until they fixed it but that would mean they are still vulnerable, which would probably open the door for some pretty large lawsuits.
Arabel’s got it there–at this stage, it’s all about the lawyers. The PSN nightmare is already primed to send them to Class Action Hell, and they don’t want to let this end look like they’re doing nothing (well, any more than they already have).
The problem is…given the player base’s continuing loss of trust in the Powers That Blow Smoke Up Our Backsides…can SOE survive this failure…?
I figure the worst case scenario is Sony goes bankrupt and a game series that has been in existence for 12 years goes poof. Best case scenario is they fix the issue and everyone is back online sometime today and it will be as if nothing happened. My prediction is as follows they will survive, the servers will be up sometime this week or next and the security will be much improved so this never happens again.
Please let a capable party buy the EQ2 franchise.
Hm hadn’t thought about the idea of another company buying eq2 lol I can see it now; Everquest 2 brought to you by Nintendo.
When you read how many people are A) talking about this and B) getting the shakes that their games are not up and running, I think SOE will be OK in the long run.
Hey maybe on the bright side this will give the EQ2 team some probably much needed uninterrupted time to work on squashing some bugs.
“Actually, if you removed all speculation from the internet, it would be about the size the internet was in 1995.”
LOL. True dat. And, though I don’t like that we suffer along with them, it’s about time Sony got a nice dose of public humiliation as incoming karma. Might they shape up as a result? Hopefully at least a little bit.
what i don’t get is, why didn’t the hackers go into a more serious website, say like ebay or other types of auction sites for example? wouldn’t there be far many people with credit card info and all that there, rather than here? why sony?
is blizzard having the same problem?
“When you read how many people are A) talking about this and B) getting the shakes that their games are not up and running, I think SOE will be OK in the long run.”
Heh. Frankly if SOE went away and someone else picked up the title I’d be cool with that. Could be the best thing to happen to the game…
The problem now is if SOE stays down to long, people will move on to other games like Rift to get there entertainment fix. SOE is on a time table to fix it quick or risk loosing there already dwindling numbers. I hope they have good insurance for this mess.
I’ve been saying that the only way SOE would really grow the playerbase of EQ2 is to sell it to another company for a long time now.
Also, SOE would have to stay down a long long time to actually lose their long term players. Too many people have spent too much time building up their characters and other things in this game to just dump it because it was down for a few days.
I do think a lot of other MMOs will pick up a few tourists while folks wait for various SOE games to come back up though. 99% of them will be back though.
After the issue with PSN, have to agree SOE took their entire network down as a preemptive measure to try and avoid any potential legal consequence of not making an effort to enhance their security to try and avoid this in the future. Cant say I blame them but I’m still pissed to hell and high water about it. But that blame lies where it should be, those who hacked PSN to begin with. Also agree that there is an undetermined timetable SOE has to face now before losing a portion of their player base at least in the short term…as for Rift, too many people I know that left eq2 have already came back now unhappy at the gameplay…but never know.
As for everyother MMO outthere I wouldnt be surprised if they started quietly looking into their security as well perhaps even pulling their servers down to address issues as well…
LET US ALL DELETE OUR SUBSCRIPTION
and see if we really will get the 30 days first.then we should have SOE work to get us back HEHE.
First Demand: All new Servers.(We shouldnt have any lags even if 4 raids are at a pq or in a zone.
Second Demand:We do not appreciate that u just shut down the servers without notice.you knew this ahead of time.We pay for customer Support so provide it.(Give proper Info in Timely matter)
Third Demand:Fix qeynos classes .How is it when i have two identical chars with both same gear and class that Qeynos char has 1200HP more then Freeport char.WTF
@Lathain
I actually agree here, the problem was that hackers stole or could possibly access our personal information, nothing can undo that problem.
Until they fix the security they must not either
A) Allow any access to our personal information
B) Store any new personal information.
Neither of which prevents us from being given the limited option to either turn on or off an account and carry on then using one that has already been setup, unless they are saying that the passwords themselves are compromised.
At which point they would have to change them themselves and email us the new ones. Either way the game could be running in the meantime, they could even take purchases too since the purchase systems have not been hacked and there is no reason to believe they are any more vulnerable then any other companies.
A few things about this hack are left unanswered though.
1) How did they know they were hacked? Did they detect unauthorised accessing? Or did someone try to bribe them by selling the information?
2) Why are two seperate companies systems hacked at the same time? SOE and PSN started as completely seperate systems and up until last week were said to be seperate (my SOE login gets me nothing on PSN). I’m wondering now if the common link is some sort of insider job?
Otherwise its odd that lightening has struck twice since SOE appears to share no customer services with PSN, so why would they share security? (Unless this was all done via some internal SOE site, in which case the data should never have been available to it and/or the site should never have been on the open internet…).
Too little information leads to speculation…
So they use specialist in security ? and i bet he didnt started to look at it immedialty. And they dont work on this issue H24 like they should…
It dont take 24 hour for reinstall a whole system, do the investigation later…
Like i have read they still know how bill and get the monay while we cant play. I think in 10 year it’s first time Everquest is down for so long (without a brief up)
Why they wait to be hacked for call a security agency ?
And if your bored the patch note :http://patch.everquest2.com:7010/patch/eq2/motd/en/updates_live.html and http://patch.everquest2.com:7010/patch/eq2/motd/en/updates_test.html
still work
where they say :
All servers are up except for
Innovation
Lucan DLere
Runnyeye
Splitpaw
Storms
Valor
I WANT LOG !!!!
Information is power, they will tell us nothing (or lie).
From what has been reported on the news the FBI was brought in.
Aside from the technical challenges of getting the games restored (and secure this time), a criminal investigation is underway. Nothing will be available until the FBI has finished its work. Think of all of this as a crime scene and the FBI has to do their forensic evidence gathering.
Keep some things in mind, folks.
If the data is compromised, you can’t allow people into it until you’ve come up with a smooth method of allowing players back in and validating that they are who they say they are, forcing a password change, and having the ability to quickly respond to those who have issues.
You can’t just do a reinstall of the system and restore the data. What does this accomplish? It provides a clean installation that’s ready to be hacked again. In a breech this dramatic, you need to perform a full analysis of what happened, so you can work to plug the holes prior to letting anyone back in.
It’s unlikely this is due to a single issue, but probably a few relatively minor issues (when looked at individually). However, when combined (like an unpatched server here, a missing firewall rule there, an easy-to-guess password somewhere else), you’ve got a potential for a serious compromise.
And don’t forget, new vulnerabilities are found every single day. Script kiddies, black hats, corporate espionage.. there’s a lot of people looking for ways to get into systems, and the tools for preventing them from getting in are limited.
It’s likely that they’re looking at the entire server and network architecture, from firewalls to intrusion detection devices, from TCP/IP ports to VLANs, from application versions to operating system patch levels, from administrative user accounts to system logging. This requires a lot of individuals with a lot of specialized expertise. You can bet that they are burning through consulting fees at an outstanding pace in an effort to get the issues resolved.
Communication is key in these sorts of situations, and unfortunately, that’s where SoE appears to be lacking. A simple post (like what I just wrote), coming from someone at SoE, would certainly help. Updates every 4-6 hours would be nice, even if there’s nothing to report (“Update for x:xx: Services remain offline, with no ETA. Please keep checking back for more information.”). The situation is bad, and SoE has left a bad taste in my mouth.. this is normal, and normally, I’d get over it quickly. Unfortunately, by failing to provide regular updates with their (already pissed off) paying customers, the bad taste in my mouth is getting worse, not better.
My only hope is that the EQ2 content developers are able to keep doing their work, so that when all is said and done, SoE has “good news” for us.
In the mean time, I’ve had a friend drop me a WoW recruit-a-friend. After a few levels, I can honestly say I WON’T stay on WoW. But, it is a way to pass the time. Maybe EQ2 will be back online before my 10 days are up?
” In the mean time, I’ve had a friend drop me a WoW recruit-a-friend. After a few levels, I can honestly say I WON’T stay on WoW. But, it is a way to pass the time. Maybe EQ2 will be back online before my 10 days are up”
and whys that kitayla? sure, we’re all used to the way eq2 works and such, have alot of time invested, blahh blahh…but i find wow, at least the trial version, very neat. sure the graphics totally suck (which is why im sure all the 10year olds that play it, love it) but other than that, its not to bad–its just diff. than what we’re all used to from eq2 is all.
Well, you see I have a certain number of column inches to fill per week, and SOE is probably gonna be down for a week or more, so…
Actually, if you removed all speculation from the internet, it would be about the size the internet was in 1995.
I just bought the DoV expac and came back to game. Just got a 30 day game card 2 days before the severs went poof. I am not a happy camper. I think a no subscription game like Guild Wars 2 is in order…
I’ve been through this sort of thing on the datacenter side before. You need to realize that their bigger fear right now isn’t closing the holes, it’s concerns about what might have been left behind by the hackers. It may sound easy to wipe a server and rebuild it, but there are probably 100s if not 1000s of devices connected to their network. Any one of which may have been compromised and be waiting to act as a trojan horse or back door back into the network once it’s up again.
This will take a while, I’m afraid. Hopefully they’ve learned from the PSN team and can shorten the recovery. But it’s not as simple as it may appear at first.
Well reading all the news reports I’m reluctantly glad that SOE moved a lot faster to yank all servers offline to address the problem than they apparently did for PSN. According to various reports they knew about the problem 10 days before closing PSN, and even then didn’t reveal the reason why for a good week. At least SOE have been upfront about it as quickly as possible.
I’m not expecting EQ2 to be up anytime soon. I will fill my time with offline games, catch up on some downloads and trawl thru EQ2flames.
One thing I would suggest to SOE right now. Consider a second level of account access similar to Blizzard’s authenticator. My son’s WoW account has never been compromised since I bought him one 😉
Well, i’ve been looking for good info about the downage since i found out about it yesteray, this is the first place i found with good relevent info…even if i dont play eq2.
i, for one, am waiting until i find out what actualy happened before i start blaming sony…for all we know, it could have happened to any company. Thats not so bad for sony, but its damned scary for, well, anyone. once your personal info is on someone’s database, you are at the mercy of their security. i once got a notice that my identity may have been compromized because someone broke into the office and physicaly stole one of the computers that information was stored on. think about how many places you’ve entered personal information, or worse, used your credit card. any one of those places could be targeted…on the plus side, the bigger the database, the less likely it is that YOUR info is even looked at. I’m optomistic, with 24.5 million accounts that were comprimized, there is plenty of motavation to find the person/people who did this.
I’m sure the investigation turns up some pretty serious security holes, and it will sound like its sony’s fault…but my question is, are those security holes any more serious than those that would be found on any other company’s system?
i’d also like to mention, as understanding as i may sound….i’m still PISSED…both that i cant play my games, and that my info was on that database.
A better and more enlightening survey would have been:
How suprised are you that Sony’s online servers could be hacked in this way?
or
Considering the fact that Sony is a huge multi national (making about $800 million every three months), how much attention do you think they have given to customer data securtity prior to this incident?
There is a statement behind the attack on SoE, that is why bigger fish were not targeted.
In other news, Osama admits that Bin Laden was not actually killed by American forces but that the infamous terrorist actually committed suicide upon learning that EQ2 servers were being taken offline for an indetermined amount of time.
EQ2 is still the big dog in the kennel. The rest of the games I’ve seen out there are just young little pups. SoE will be fine for now because most of us will stay in their kennel no matter how deep the sh*t gets. At least until another big dog shows up on the scene or some of the younger ones mature.
What exactly is the point in asking the users when we think they’ll be back up? I’d rather poll the staff, as they’ve certainly got more information on hand than any of the players.
They didn’t seem too concerned about all of the brute force account cracking that had been going on, just reimbursing people and not bothering with any sort of countermeasures. 4.2 million invalid login attempts on one account is not someone casually trying passwords but it does indicate a lack of automatic lockouts or delays on retries.
BBC is reporting that SOE was breached first, which likely gave them access to PSN.
Here’s what I don’t hear, and imo it’s the biggest danger to Sony.
If they stay down too long, many of us will be forced, eventually, to drag our pale bodies out into the sun, and might actually discover…. REAL LIFE. Once that cat is out of the bag, well, I think you see my point.
If you can get anyone at SOE to speak on the record or even on the condition of anonymity about this situation, I would be shocked, and you will have accomplished something nobody else has been able to do. I’m pretty sure they’re under orders from either SOE or Sony Corporate not to say a peep to players about any of this.
i’m glad they got hacked, the company charges so many people to play the game and they suck as coders, they say they are going to fix one thing in a patch and break somthing else and ends up a 12 hr ordeal..i’m not happy about the credit card info getting out, but they could have prevented this in the first place… buy slowly enhancing their security over time rather then just sitting back and seeing how big they could make their money stacks get from monthly subs and xpac money, dont let me forget about all the money they make in market place…the hacks were probably X members of one of the games that get pissed off (wasnt me) lol
I guess this gives me time to look for a new job. Been playing this eq2 game for 3 years now and never seen it down for 3 days straight.
If all the other {paid supscrip.} MMO gaming companies out there were smart. They would offer a 1 week free membership to all Sony customers. I’m sure these other companies would pick up a few new {paid subscrip.} members after the free week runs out.
This is so sad. I and others like to chat in 1-9 eq2X while soloing and raiding and helping players.
World wide chat doesn’t exist in wow and most games as a default option and feels so empty and alone unless I go into the main cities. These games say they have hundreds of thousands or millions of subsribers.
I think based on the security flaps in wow, eq2 etc. that they need to clean out Some old subscriber information past a certain date because they proved, yet again, they can’t over see it properly.
I figured that Soe would eventually take over more well known mmo’s as they aged and lost players.
I hoped they would soon create a Virtual World filled with many old and current rpgs and mmo’s, allowing the same avatars to roam and advance in any of them, as we do with oneg game now from zone to zone, at will.
Can Sony/ Soe be trusted to do this, now?
— Prophet Atlantis of Olympia, WA 5/4/2011 ….and counting. —–
This is bullshit, we had better receive more than a free month for this. A: I’m on a year long sub on 2 acnts, 1 month is nothing but a joke to me, I might not even be playing the game a year from now. B:The free month is only a ploy to keep customers while we renew our credit cards, something that we only have to do because SOE’s dated security got over 24 million of our informations stolen.C: The game servers with diminishing low populations as is, are going to be ghosttowns after this nonsense, give us some free server transfers(for ALL our characters, not just 4-5) so that we can at least move to populated servers once the dust settles.
This is rediculous Sony has millions of customers who love ev2 and so on they should just hurry the hell up so we can get back to playing. And from reading throught the other comments I agree with Xephier we should all get more than a month for free for all of the inconvience that this is having on all of us. Because for me, this is expensive shit to be paying every month but we do it just so me and my fiance can have some down time to ourselves. My advice to Sony Online is to just hurry the f$#@ up and get over it.
SOE also needs to stop charging peoples cards while they are down. You should not be able to take money for a service you cannot provide.
I can’t believe all of the 3 year old’s temper tantrums comments. This game costs about $15 dollars a month, how much per hour is that for most players? I don’t think much compared to the price of movie theaters, fast food , or gasoline. I know that SOE never made any business decisions that would have directly led to this mess, the hackers are at least 99% responsible. If all of you want to gripe, gripe at them and others who do these crimes.
Thats auto pay for ya. they don’t make calls to the all these different banks every business day saying take Joe, Bob and Steve’s money today I’ll call ya tomorrow with the next group.
But yeah it is ironic. I’m pretty sure they asked your bank to take that money out on the 3rd 4th or whatever back on the previous Fri. before everything went down.
This is really going to sink DC Universe.
EQ1, EQ2, and other SOE games have a “sticky” audience. We have characters we’ve built up for years, houses, trophies, all kinds of stuff we’ve saved up. We don’t want to lose that, and most of us will dutifully come back even if it’s 2 weeks later.
However DC Universe doesn’t have housing, doesn’t have anything really tangible that I’m aware of. Any audience they’ve built up in the last 2 months (which is a much smaller audience than Smedley was hoping for) has had the last week to consider other games and may not come back.
Ya, DC Universe will likely suffer the biggest impact, but if you’ve been looking at the eq2 forums.. It is likely to suffer a bigger impact than you may think. People have been making threads left and right about being sick to death of daily downtimes, unscheduled downtimes, random server crashes bugs that get ignored(even with huge forum posts about them and multiple bug reports/feedbacks) .etc(and this was all before the hacker shit happened) And this is why everyone is blaming SOE for getting hacked, because of their behavior and general treatment of the customer base in the past, we don’t trust that they didn’t f*ck something up(or stick with cheap security to save money or w.e) So weather this was SOE’s fault or not, they deserve all the blame they get. Treat your customers better and you get the same in return.
Still Down?! Come on how many subscriptions do they plan on losing?I am just mad cause it’s the weekend and i want to PLAY!I might cancel my sub and sub to WOW just out of spite!This is unaf*ckingceptable.I am imagining them publicly executing smed with a rusty guillotine.Then we can put his corpse on the fail whale so he can have burial at sea.Is there anyway we can start a petition so this glorious execution might take place???
I find it funny how the poll skips the weekend, just noticed that, guess whomever wrote it knew SOE well. Go figure, in a recent statement by SOE on facebook “We wanted to let you know that our games will not be up this weekend.” so in other words “We are taking the weekend off, due to fear from more cyber attacks over the weekend” well.. enjoy your weekend off SOE, I won’t.
did anyone here when they would be putting eq2 back up? or are they going to launch everything at once? ahhhhh! someone needs to inform me when there going to put eq2 back up. or atleast a time frame of when they would or something….
Didnt Sony say they were working around the clock to fix this… what a load of bull. Guess that means around the clock Mon thru Fri. I’m surpised with a company as huge as Sony they cant bring in a 3rd party to handle there security in a timely manner. I understand they need to investigate what happend, but cmon this isnt like its a deadly accident on a freeway where they need to gather evidence before opening up the road, up your security as necessary,put this back online and investigate it while you provide your entire customer base with the service that they pay for. Maybe they should hire Microsoft as a consultant to help figure out how to secure there servers properly or stick to making televisions.
has soe announced when eq2 would be back up?
This is getting quite rediculous come on Sony! just admit it you are taking ur sweet old time. It has been one week to the day already. A lot of us are already angry at you for dropping the ball and all. So quit your whining and put up your network already….If not then fine lose all the customers that you want too then. Then how are you going to get out of all the red tape? You can still bring in a third party and all while your network is running and still investigate as well. Then you might not have so many people mad at you for this. On the other hand it is the hackers fault after all but it is your fault for not getting back online in a timely manner.
I for one am about to cancel both of my EQ2 accounts, this is utterly ridiculous! Definitely the worst customer service and communication.
they better not try to charge me for may
your tellin’ me….comon people wanting to play sometime this century!!!!!!!
I can’t comment on the SOE facebook page for some reason… Really wanted to. The updates on that, being the only updates I’m seeing from SOE, are bullshit. “We will not be bringing the services back up today”pretty much a spam of that for a week.
People were pissed at SOE before the hack even happened, months before it happened, likely the reason why it happened. If the games do come back online, the customer base will be slimmed out BIGTIME, ain’t gonna be much to go back to. So all I got to say to SOE at this point is..
FREE SERVER TRANSFERS FOR EVERYONE, OR GTFO!
i understand and appreciate soe taking down the game to try to fix it-but really! cant believe it is taking this long and obliously not working around the clock!!!!! please get eq 2 back on line and also communicate to us everyday- we at least deserve that much having been loyal long term customers
Saw the website interview where Soe will be down till at least May 31, 2011. That explains the giving of a ‘free month’. This is not a free month they are giving us as it is in reasonable terms a simple forewarding of the unspent time we accumulated.
I am very concerned with reading about class action lawsuits being drawn and seeking compensation in the billions of U.S. dollars. Some hope to force The Gamemaker into bankruptcy as revenge and out of hate, while others hope to strike it rich.
I think with Sony’s public record of striving against a harsh 2nd Economic Depression and falling game revenues and more recent hacking may push it closer into insolvancy rather than paying game subscribers anything. Games come and they go and game makers rise and fall, many never to be heard from again.
I hope to be playing and involved with Soe Games but meantime I have invites by friends and fellow gamers to play elsewhere. Good luck to you all. May 31 will not come quickly enough.
— Prophet Atlantis of Olympia, WA —
I want double xp for a f*cking month. Free character and server transfers. A thick wad of station cash. And some super cool new in game items. Because this f*cking blows!
I give up on Sony…guess the hackers win
Time to buy Rift
Will we be getting a free month and every day it is offline becuase sony only mentions that ps3 and psp network will be gettig a free month
I’ve looked around and I’m not finding the report about SOE not being back online until may31st, only that PSN(playStation Network)is not planed to be up until may 31st. but if it’s taking them that long to instal new security measures for that, then there is a chance that it could take as long for SOE.
Regardless, SOE’s “make good” plan seems like the biggest load of bullshit I’ve ever seen. If it’s anything for EQ2 like it is for DCU, SOE can take that plan and shove it where the sun don’t shine. Free appearance hats for everyone! Whoopdy f*cking DOO! At this rate we’re going to be going back to dead servers with next to no one on them. I personally would like to see free server transfers for everyone, and all their toons.
As well as a 2-3X xp for at least a week. And those 2 things should just be a given! I don’t give a rats ass about some free appearance hat and a free month or 2, I got 2 acnt’s subbed and paid for a year… I’m not getting my money back on those subs and I may not be playing in a year, so free game time is NOTHING to me. or hell, depending on how bad things are when the dust settles, perhaps SOE should just consolidate all the servers onto 1 big server.
Talked with a SoE rep yesterday (about EQ2), was told only EQ2 accounts that stayed current through this down time mess would receive a month free sub and free days for each day the service is down. I’m guessing if I cancelled my sub and came back later in June I won’t get compensated for this fiasco?
Nothing about extra XP, AA or gear…
Gear would be asking a bit much, I’m not asking for a free ride to the endgame. Personally that’d just ruin the game for me anyways. 2 things we should get and the reasons. Free server transfer tokens for all of our characters(not just 4-5 so we’re forced to pay to move the rest of our characters).
The reasoning behind this request being: I’m guessing this “fiasco” will have quite an impact on the population and we’ll be right back to where we were before server mergers(if not worse) and if we’re not even able to get groups, then what’s the point in coming back at all. Request #2 being double xp, for at least a week, forget the free game time, for those of us on a year sub, that means nothing to us. We’ve lost a lot of time with all this, I should have had my assassin to 90 by now and pushin near 300 aa’s.
So now instead of raiding within a week or 2, it’ll be 3-4 weeks after the servers are back up. Double xp for the time we’re not able to play would make up some of that time and be much more considerate of SOE than some stupid appearance hat and some free gametime, which imho is a total slap in the face.
The snarktastic in me asks, who is it exactly that you think you’ll be raiding with? If you can go by the various forums, EQ2 (which wasn’t exactly thriving to begin with) is going to be a ghost town. Unless their plan is to make all raid content groupable as a “reward”, I don’t see a whole lot of raiding going on.
Then there’s the “two week” rule for addicition; even those who were sticking with EQ2 like a bad crack habit are going to find themselves largely weaned from the experience. The fact that half of their guild has moved to Rift will also likely have significant impact. What’s also amusing are the plethora of “don’t go to Rift, it sucks” posts around the EQ2 forums. I guess there should be some admiration for those who are still desperately clinging to their dead-horse of a game.
I personally believe, that most people including myself, we get frustrated with SOE not because we are addicted or have nothing better to do. it is more along the lines of, We pay for the services which they provide and they prolong servers being down without any updates as to why or estimated time to be running again. *sigh* well not like i life or anything, work beckons and i truly hope it is up and going again by the time i get off work tonight 9 hours. plus they could reimburse account payments or give free ingame account tokens for purchasing larger bags or other content with for being so late with the accounts…..well these are just my thoughts and they hold true to me. as far as for others, well we all have our reasons. 😕