Blackburrow to Everfrost Server Merge Concludes

Last night, the Blackburrow to Everfrost Server Merge concluded. Here are some things you should know from Rothgar:

• Issues with Character Names are being addressed via scripts and Customer Service, so give them 24 hours before petitioning if you have character names with x or xx after the name.

• Titles are being worked on and so will become available in the next few days. Players from the Blackburrow server will be able to have a title of “of Blackburrow“.

• Some characters are reporting issues with Chat Channels and may need to rebuild their chat channel setup.

Regarding characters with an unexpected x or even two xx after their name, wait 24 hours to see if your name is automatically fixed before petitioning:

We’re looking into the issue with names having double xx’s on the end. We did have a problem early in the merge procedure with the rename script but it should have been fixed.

and:

We’ve been looking into the naming complaints and here is what we’ve found. Apparently the merge FAQ says that we were going by played time, but our actual merge scripts used creation time. In the past we’ve always gone by creation time for determining who keeps the name which is why the scripts work this way.

So we’re trying to create a list of people who would have been affected by this change so we can make CS aware of it. Most likely we will bring the servers up in the current state and ask players to petition if they feel that the name resolution was incorrect for them. For many players, the names will be correct, but some of you might be in a situation where you have more played time but were created after the other player.

We’ll post a more official statement about this issue later, I just wanted to fill you in on what you were seeing and why it occurred.

and later:

Ok, we are going to open the server in a few minutes. We are running a script to correct the names but it will take a couple of hours to complete. This means you might notice your name is incorrect when you first log in, but don’t worry, it’ll be updated automatically. If you happen to be online when the script renames you, you’ll be kicked from the world, so don’t panic if that happens.

Also, there’s no need to petition Customer Service about your name change. Please let your friends know that names should be corrected in a few hours.

I’ll be watching this thread closely so if you notice any problems after logging in, please report them here ASAP.

Thank you!

Regarding issues with chat channels:

It looks like some players can’t connect to certain chat channels. We did have to make some changes to our chat server due to the name change.