Feldon UPDATE from SOE President John Smedley:
EQ2 EU folks.. please try the world channel chat now.
— John Smedley (@j_smedley) February 6, 2014
Original article follows…
SOE has been collectively working days, nights and weekends to get EQNext Landmark up and stable. In addition to the enviably sized EQNL team, Platform, Ops, and Customer Service have all been burning the midnight oil to provide a smooth experience for those ~20,000 players who bought into Alpha.
Still, EQ2’s EU players not being able to join world channels in the US, or Test regions has been a frustrating problem and one that we hoped would get fixed quickly. It didn’t. Now, SOE President John Smedley has stepped in to apologize and say the issue is being prioritized:
That issue with EU EQ2 servers not connecting to World Channel is being fixed asap. I’m ashamed it took us this long. Unacceptable
— John Smedley (@j_smedley) February 6, 2014
you were right to be pissed and for it to have gone on for 2 months is beyond the pale to me. Butts will be kicked.
— John Smedley (@j_smedley) February 6, 2014
With the all nighters being pulled lately to get EQNL Alpha to stop eating people’s claims and provide enough space for people to build, I hope he’s not too harsh on the folks who are already being stretched to the breaking point. This seems to have been a communication breakdown more than negligence.