Daybreak General Maintenance: Monday, April 27, 2015
From the EQ2 Forums:
Attention players: we will perform a general maintenance beginning at 7:00AM PDT* on Monday, April 27th. The current estimated downtime for this maintenance is three to five hours, depending on the service.
This maintenance may impact the following Daybreak services across all games:
- Commerce functions, including purchases, for all games
- Game logins
- Web logins for all Daybreak sites, including account creation
- Forum access (login, posting, and viewing abilities) for all Daybreak games.
Thank you for your patience as we complete this maintenance.
~The Team at Daybreak
Maybe we’ll finally see Daybreak Games new logo? The company has existed without an official logo or branding campaign for well over two months now. Maybe they’re transitioning station.sony.com to daybreakgames.com?
Trackback from your site.
Comments (16)
unclex
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maybe they just testing the hamsters for the DLC on Tuesday
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Dulcenia
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Well, if you are logged in at 7AM, do not zone, do not switch characters….
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Mermut
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Do not pass Go. Do not collect $200. 😉
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Feldon
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It’s a company wide maintenance.
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mithreal
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Asked DBG to cancel my subscription by email and phone when a phone call was still answered. They went on to bill me anyway month and a half later. DBG didn’t send an email to me that they charged me by the way, seems odd. Appears a receipt like I have received in the past in my inbox was something one should not expect with renewal? In any case, I thought I could log on tonight and I wanted to answer the AB poll, really did, thinking I was free to play. Appears both my accounts even the other that was simply f2p are inaccessible. I will try again in a couple days in case of some server login issue, but I suspect my account status will not change. I can’t contact anyone for support either, I can’t log in to either account on the website, so, did I get banned when my credit card company asked for return of my annual subscription fee? Just curious, probably a Saturday night server login issue, right?
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mithreal
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Created a new account with different email, will see if I get a response.
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Enric
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If you requested a charge back then yes, you were banned. It has always been policy to ban accounts that received a charge back. Unless I’m wrong (not possible since this is the Internet) the ban is automatic.
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mithreal
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Interesting, to say the least. I did not know. I would have preferred if they just honored my email and phone call.
It’s funny, I bought quite a few Kronos and now was the first time I expected to use them and didn’t want there to be problems when I ended my annual renewal. I know this probably sounds ridiculous, but this was still when you could call and the customer service person there, she said it was uncertain whether Kronos were going to stay the same or whether they would change. While I never expected Kronos to change and I still don’t for those that have them, I never expected one of the questions I should ask is whether ending my annual subscription would come with a ban. I bought lots of cards so all that SC is lost apparently. And what a great way to take Kronos off the market, just end someone’s account who was sitting on a large stack! These were all bought with transactions started on the broker by the way and I never participated in the official forums, never exploited or did anything nefarious. Hell, even my behavior in game was pretty damn friendly.
Thanks all, I will see if I get a response from the ticket I created on the new account. I don’t see myself restarting another character and my EQ characters are now banned too, as they were linked to the same email address on a different account. Thank you and goodbye to friends at United European Alliance and Black Dragons on Antonius Bayle. I had quite a bit of fun with you while it lasted.
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Striinger
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It’s trivially easy to unsubscribe using the standard account management tools. Also, I’d you buy an annual subscription, you’re not entitled to a partial refund after the period had started. Read the terms. You get a discount for committing up front. By getting a credit card charged back the contract is breached and no more account. Taking back money you agreed to pay isn’t the same as going f2p.
The most surprising thing is that someone in customer service wouldn’t know this and just tell you that you’re SOL.
Forgive me of I’ve misunderstood your posts. If I haven’t, though, then you’re not in the right on this one. Sorry.
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mithreal
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I did not know of account tools making this easier. Live and learn in Norrath, eh?
I was not interested in a partial refund, so, yes, that you misunderstand.
I contacted support and talked to a real live human being to prevent automatic renewal and ensure that my transition to Kronos would not have any weirdness that I should know about, you know, like delays or who knows what. At no time was I told I needed to do anything online. I was not told I was “SOL.” Where do you read this?
It is my bad apparently that I contacted support by email and phone to end my annual renewal, that they still charged me? How could that in any way be, Striinger? How is that when customer service fails, I pay? Let alone having my account banned? Are you not reading what I am writing? Considering this is the type of community response, I was just expecting that maybe someone expressed some concern that maybe this was wrong and just need to work it out with customer service, but this? I accept your response as not understanding what I wrote.
I think I can expect I will be told I am SOL, as you say, considering that the community accepts this and I was out of the know. I had this weird feeling that something might go wrong based upon what I have been reading here and that is why I was being cautious with email AND phone call.
Loyalty…community…?
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madrat
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Something about this entire mess does not sound right. Why did you contact support,when you could have went online to where your payment information is, and cancel your account there, and take out the payment information. The questions still remains unanswered, did you do a chargeback on the credit card. If so yes you are perm banned and there is no amount of griping at dbg or any of us that will help you.
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mithreal
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I took out my payment information but did not want my account closed, this did not prevent DBG from processing anyway. I wanted my account to continue after I ended automatic renewal. That you understood I could have done something different does not change that I did what I thought would prevent me from experiencing any temporary inability or some other problem when I went to Krono. I also did not plan on using the Krono’s right away as I have been keeping an ear on how things are changing during this transition. I ended my annual subscription based upon what I have been reading here at this site for months. I was so angered about how the employees there were canned, even while some argue it was legitimate or normal, and wanted to express some solidarity with all those terminated even if that sounds stupid.
If you perceive this as griping then fine. However, if I knew this was a possible consequence I might have asked here, how do I end my annual subscription without closing my account? I wanted to keep playing from time to time. Instead of speaking up here and asking you, for example, madrat, I actually contacted support two ways and that should have prevented any problem, but it did not. Another case of hindsight, maybe contacting support when they are in the midst of getting canned and asking them to end my paid annual subscription was exquisitely bad timing?
The warm feelings of solidarity do make things easier for me to just let my toons die. That is what you are suggesting. And the couple hundred dollars in Kronos and SC is just DBG loot now, right. What reason could I have to gripe even if I was. I sincerely cannot imagine. And my EQ toons with a history going back to the very beginning of EQ on a separate account, also banned. Why not?
Companies occasionally make mistakes, some own up to them, Some punish the customer. I am a little surprised that two of you seem to think this is cool or I should have known better.
These days I cannot lower my expectations far enough it seems.
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madrat
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Good luck getting any help from customer service. They have been cut to the bare bones. Oh and instead of huge walls of text. Just answer the questions next time. It would be a lot easier to understand the situation if you were straight forward, and did not beat around the bush. I asked a simple question as well as others, and yet more huge walls of text. I would call them until I you can get a live person and hope that you get somebody who is willing to put up with an angry customer.
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Caela
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Seems like you have two separate issues mithreal.
First – you called and emailed to cancel your annual subscription and they billed you anyway. How much time before the renewal did you call/email them? Did they give you any confirmation number? I do not know of any way to email to cancel, so I’m guessing that email just went no where. I’ve never tried calling to cancel – they may not have a good way to cancel by phone, and perhaps the phone agent was confused.
Second, since they didn’t actually cancel your annual subscription and you did a charge back, they banned your account. They ban all accounts that are charge backs – after all, it appears to them you don’t want to pay.
Creating a new account and putting in a help ticket should clear this up (eventually, I’m sure it will take a long time).
I don’t know what was said when you talked to someone on the phone about canceling your account, but apparently there was a mis-fire there, as your account did not cancel.
But the banning part is just policy on DBG’s part.
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Kralus
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Check out: http://www.reddit.com/r/h1z1/comments/341qio/daybreak_game_company/
http://www.DaybreakGames.com
https://www.daybreakgames.com/news/daybreak-week-activities-and-events-2015
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mithreal
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Hi Caela
I looked it up and I first contacted them on Wednesday, February 11 by email and cc’d people but no one replied. I obviously did not get a confirmation number. With the phone call, I absolutely admit I was confused and the customer service person was friendly and had it together but she did not say I needed to do anything else after the phone call. The phone call was close to the time customer service calls ended, maybe days, can’t recall precisely. When they rebilled me it was April 16, 2015 if I remember correctly from checking online with my credit card. So, the time difference was more than a few weeks.
They did a refund for the new renewal after I contacted my credit card company. I had it in my head that I could not contact them, then went to the website and it said create a new account to create a ticket. I did that.
I understand now that they have this policy. I had been an exemplary customer including buying CE’s, station cards, etc and even while I am significantly limited economically, gotta have that entertainment and I loved the game. =)
Instead of worrying I was going to lose my 10+ character slots I regularly played and a host of other worries, and I played the game every day, I should have been concerned about getting a ticket number. I accept that.
I appreciate what you are saying. Thank you for understanding even if my writing doesn’t lend itself well to that. I will update if things change.
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