Feldon A number of players have reported that their Free Heroic Character token (granted for each existing SOE account) is being consumed even while login servers are down, or because a character name they chose was already in use. In addition, the button to upgrade a character seems to be hidden if you are running a UI mod like DrumsUI, ProfitUI, etc.
These screenshots by Airos illustrate the issue:
Although it’s unfortunate that Heroic characters were not Tested to shake out these bugs, I have to give credit to the EQ2 team who have been quick to jump in and provide support for people facing these issues, and the EQ2 servers will be coming down in a few moments to apply some fixes for these issues.
Posted at 12:26pm PDT by Zoltaroth:
We are looking into a possible UI bug where if the name reservation fails the button text get’s replaced with the wrong text. Rest assured that you won’t be charged without answering YES to a charge confirmation window. Restarting your client should also resolve this.
I am pretty disappointed with the heroic character launch. I ran my launcher when the expected down time was over and tried to make a free heroic character and it tried to charge me 3500 SC. I submitted a ticket and have not received assistance yet. I also called support and they were unable to assist.
On top of that I pre ordered ToV and tried to claim my cloak in game (appears in claim window with no graphic) and it will not allow me to claim. Sigh.
another bug w existing characters skills getting downgraded to ADEPT
https://forums.station.sony.com/eq2/index.php?threads/a-problem-with-existing-characters-to-heroic.539931/
Why would you be able to claim anything from the new expansion before it has released, particularly since they won’t take any money until it ships?
*blinks in disbelief at Omence, twice… mouth open with no words able to escape the breathless embrace of unreasonable expectation induced awe*
The issue I have with it is why even put the item in the claim window when it is not available. The cloak is suposed to be a reward for pre purchasing the ToV expac. If it’s not useable until the expac, dont put it in game till then.
Exit game then remake the character, the option for a free one will return.
I believe this is the part where we testers grumble about “this is why you test things!!!”
Yeah and sometimes regular players mumble something like “testers, exploits on launch, any relation?” It’s a Catch-22 situation for sure.
In better news – I had no issue creating a free Heroic character last night on my second account – the hardest part was deciding on my hair color. My UI did hide the button to upgrade a character, but a little clicking found it (and that’s an issue with using a 3rd party UI).
I had fun last night running around the Great Divide and seeing all the people! And, as an unexpected surprise, I had Gold account status on my second account. I’m guessing it’s just some temporary win back thing.