Feldon
June 12, 2016 10:09 pm
On March 16, 1999, EverQuest launched, and with it, a volunteer Guide Program. They would “act as basic customer service/support via ‘petitions’. Issues could be forwarded to the Game Master assigned to the server or resolved by the volunteer. Other guides would serve in administrative functions within the program or assisting the Quest Troupe with dynamic and persistent live events throughout the individual servers. Volunteers were compensated with free subscription and expansions to the game. In 2003 the program changed for these volunteers, shifting them away from a customer service focus and instead placing them into their current roles...