UPDATE at 4:00pm PDT (23 Oct @ 0:00 BST; 1:00 CET) from RadarX:
Everything we are seeing from our end and from talking with players indicates this particular issue has been resolved. If you still are seeing significant load times for zones, please begin a new thread. Thanks!
UPDATE at 5:00pm PDT (22 Oct @ 1:00 BST; 2:00 CET) from RadarX:
Unfortunately there were some hardware issues that were only affecting the EU servers. The problem surrounding this hardware has been identified and it is being replaced as soon as physically possible. An interim solution has been rolled out which should resolve the issue until a permanent fix can be made.
On Friday, issues were reported with the EU EQ2 servers, namely Valor (DE), Splitpaw (UK), and Storms (FR). Zoning times were up to 10 minutes, characters were reported missing, and some zones were simply unavailable. Despite initial success with bringing servers back up, the problems have continued over the weekend, with server mini-rollbacks erasing character progress, players stuck in guild halls, and more zones being entirely unavailable.
This issue is being discussed on the EQ2 Forums in these threads:
- Problems With Zoning on Splitpaw
- Server Valor
- EU Splitpaw and Other
- Log-in Servers etc.
- Zoning Issues Continuing Intermittent and Inconsistent
- Splitpaw Connection Issues From This Past Weekend
- Can We Get an Update Please?
- Who is Head Honcho for EQ2?
I’ve reached out to EQ2 Community Manager RadarX and he had this response:
We are currently investigating the ongoing issues EU customers may be experiencing. Our team is doing everything they can to resolve the issue as soon as possible and certainly appreciates everyone’s patience.
By the way, while ProSieben assumed responsibility for EU customer accounts earlier this year, all EQ2 servers are still managed by SOE Ops team and if past experience is any guide, this problem is absolutely on SOE’s radar and not affected by ProSieben. Updates as we have it.
Trackback from your site.