We’re a bit late on this, but on April 4th, a new in-game poll was added to EQ2 about the StationCash Marketplace, specifically some items that were previously only available on the Freeport (formerly EQ2X) server. This issue is being discussed on the EQ2 Forums. Here are the contents of that in-game mail:
Most players spend a lot of time exploring and soloing, or delving into dungeons with a mercenary. There are items that would be extremely useful for these activites that used to be available on the marketplace on the Freeport server. We’d like to hear your opinions about those items and there is no predetermined plan for them. We are asking to get a fair representation without forcing everyone to debate on the forums.
~ The EQII development team
After the jump, the in-game poll questions about Self-Resurrect Items, Power Potions, and Health Potions.
It is easy to write a poll that confirms what you think you already know. Writing good questions that elicit honest, helpful answers requires critical thinking and challenging your own preconceived notions. Getting accurate customer feedback, and being able to act upon it is something that companies like Apple, Zappos, and Disney spend millions on. I myself have struggled writing polls for EQ2Wire that produce a minimum of bias and collect useful information. SOE has repeatedly demonstrated an unawareness of what its customers want, feel, or need, but maybe these polls are a small first step in the right direction.
It is important to recognize that these are “polls” and not “votes”. Popular demand won’t necessarily dictate the development, marketing, and support of EQ2, but it will make EQ2 designers, developers, and producers aware of customer opinion. To quote Piestro:
Understand that if [it's] really what players want this will be taken into serious consideration. Hence we are asking the playerbase altogether through a poll rather than relying just on the forums. We really do care what you folks think about this topic, that’s why we are asking. Forum feedback is useful in this regard too, because we get answers of greater depth here.
There is a significant different between a vote (i.e. decision) by the player base, and a poll so that we can make informed decisions. The poll will influence decision making, but it will not dictate it.
However the largest concerns that I and others in the fansite community have expressed is, without published data, such as a pie chart with percentage scores, it is hard to know what to do with vague responses like this from SmokeJumper:
To be honest, this first poll is for two reasons:
1) To prove that the polling system does what we want it to do. (In other words, have no bugs and be accessible and understandable to players.) So far…check. That works.
2) We already *know* what you’re doing in game. We can track everything. But we also want to know what you *think* you’re doing in game. To be honest, that’s just as important (if not more important) as the data about what you’re actually really doing. Your perceptions are critical.
Future polls will be much more “to the point” sometimes, but we’ll still do exploratory things like this on occasion.
The more truthful and honest you are with us on these polls, the better the job we can do for you in the future. Really.
Also, we’re concerned the poll results can be submitted by each of your characters. This presents the obvious concern that a player with 24 characters gets more weight than a player with just 3-4 characters. Piestro responded to these two concerns:
I’ll bring these requests to the team (more visibility into data from polls and polls by account not character).
Time will tell if EQ2 players are being presented with good questions that are carefully written to provide good data, or if we will be presented with “push” polls that seek to inform a decision that’s already been made.
Archive: We’ve saved a copy of the Tradeskill Poll and the original Player Poll
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