Response on Direct Debit as a Payment Option

I wanted to bring you an update on an issue we raised over the weekend regarding Direct Debit from your bank as a Payment Option for EQ2 Expansions, Subscriptions, and StationCash. Amnerys, EQ2 Community Manager, has raised the issue with the appropriate departments and is seeking an answer. There is no need to panic yet, as no orders have been cancelled or affected.

From the EQ2 Forums:

I am currently in talks with a few departments so we can get this straightened out.

It sounds like the option to use Direct Debit might be removed for purchasing SC going forward. It was the source of a lot of fraud (much more fraud than valid payments) and unfortunately we may lose that option because of it.

As for the pre-order and monthly subs, it seems like Direct Debit should still be an available option for those two types of purchases. I am getting clarification on that right now. Perhaps the messaging that you’re seeing on your confirmation pages is unclear. It is our standard practice to charge for the expansion on the day it launches, but I will make sure that we get a definite answer on whether or not the Direct Debit charges will go through for those purchases.

Thanks for your patience while I work all this out!