Research Assistant Guild Hall Amenity Refund in the Works

If you purchased a Research Assistant for your Guild Hall, you may have noticed that after today’s patch, he or she seems befuddled as exactly what to do now that players can tackle their own Spell Research from within their Knowledge window. Some have reported these despondent Research Assistants taking up crochet and browsing the want ads.

Since the Research Asssistant Guild Hall Amenity has both a recurring and up-front cost, some players have expressed their concern that choosing to Refund the amenity only returns 50% of the value of the amenity. Since a change in the game has rendered said amenity useless, should a 100% refund be due?

Rothgar is on the case, looking for an amicable solution. His quotes after the jump.

Incidentally, if you run a custom UI and are crashing whenever you open the Knowledge window, until your custom UI provider offers an update, you can temporarily delete these files from your custom UI folder:

• eq2ui_mainhud_knowledge.xml
• eq2ui_mainhud.xml

From the EQ2 Forums, Rothgar is on the case and is working on a solution:

We don’t have the ability to kill an amenity and issue a full refund at this time. Your best option will be to sell it and take a partial refund. This was why we chose to leave him in the game rather than kill him completely.

and…

I’ve talked with the designers about trying to replace him with another NPC so you can decide at that point to either keep him, or let him go. So unless you really want the 50% refund or need the amenity slot for something else, just let him hang out. Maybe hand him a mop and ask him to do some chores.

and finally:

The proper thing to do from a customer service standpoint is to provide a refund of the amenity that has been phased out, so that’s what I’m working on. We want you to feel happy about your purchases and not worry about whether a game change in the future will invalidate the work you put in to obtain something, even if the change is for the positive.

So hang in there until next week’s hotfix and the amenity should be refunded for you automatically. The status and coin will appear in your house escrow account.