I believe that the best games, whether in the real or digital worlds, on any platform, should have clear and concise rules which are obvious or well-documented for the player. For years, Dellmon (host of the now-quiet but formerly popular EQ2Talk podcast which frequently interviewed members of the EQ2 team) and I have railed against a severe lack of documentation in EverQuest II. Our requests for improvements have spanned how game mechanics work in unexpected ways, to trying to clear up vague item tooltips and spell descriptions, and many other suggestions that would improve the Quality of Life for players. Our input has completely fallen upon deaf ears.
From effects/procs on items that do 1,000 times more damage than the description says, to the way Reforging, Infusing, and Experimentation are indistinguishable from each other when reading item examine windows, and many other examples, it has become tediously difficult to figure out what the hell is actually going on in with your character in Norrath. Despite the availability of 3rd party tools like DarqUI, ProfitUI, Dragon’s Armory, and our own EQ2U, trying to keep even one character fully informed and properly geared for the latest content has become a joyless tedious second career.