Guild Hall Lockout Bug Makes It To Live

Written by Feldon on . Posted in Game Updates & Maintenance

After weeks of testers reporting getting stuck in their Guild Halls, or being unable to zone into their Guild Halls, especially Tier 2 halls in South Qeynos, this bug went live with Game Update 61, and was not corrected with today’s update.

Your only recourse is to file a Petition with Customer Service with a status of “Stuck” and see if they will Reset your Guild Hall instance. Good luck!

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Comments (11)

  • Arcturys

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    “After weeks of testers reporting getting stuck in their Guild Halls…”

    That’s what really ticking me off about this whole thing. Players have volunteered (ie, worked for SOE for free) to help them sort out bugs and whatnot, and still the bugs go live. I’m not a tester nor do I want to be (especially in light of how SOE ignores them), but I am grateful to the players who do test and enjoy it. So it makes me pretty upset that people have volunteered to do this testing for SOE, but it gets ignored, their time and efforts are wasted, and we on the live servers still end up facing the bugs and – in essence – doing the exact same thing Test already did, which is to report the bugs and wait for responses. Why is there this redundancy?

    Reply

  • landiin

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    The trouble is they are SOOO short handed they can’t do all reported bugs so they pick and chose. WTF they didn’t pick something as major as this to fix is beyond me. Or maybe they did fix it SOE style, which is to think they fixed it but failed.

    Reply

  • Arcturys

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    They shouldn’t be picking and choosing at all. If it’s a bug it needs to be addressed, then put it off until it is addressed. This is seriously a major mess; this is not the result of picking and choosing, but forcing something they knew plain and simple was not ready to be published. At least they should’ve known it, because for most of everything that is being reported, you can find a Tester saying, “We told you.”

    Reply

  • gillgamesh

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    petitioned and have not received a response. Can’t get on on any of my toons they are all in the GH. I’m paying for a service I can’t use once again.

    Reply

  • Baddabing

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    After this update i think its time for a month or 2 off let the bugz work there way out and come back to a game thats not going to drive me crazy with zoning and logging issues

    pps love the gear fix the rest

    Reply

  • CrisuKomie

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    Oh, another bug that was reported during the testing phase that made it into live. What the hell SOE, what the hell…

    Reply

  • LordNimmo

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    any word on when there going to fix this bug as of 28/08/11 i am un able to access any of my toons stuck i nthe hall ???

    Reply

  • Glenolas

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    It’s now almost noon Monday at SOE and not one Red Name comment in any of the multitude of threads about GH lockout. There is evidence many have been locked out most of the weekend. Petitions are apparently backlogged 8 hours or so.

    Reply

  • Daenee

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    Apparently it’s spreading now! Had no issues with my T1 hall at all…until this morning. Alas.

    Reply

  • Maedros_AB

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    I was able to resolve the issue by logging into a different character who wasn’t in the guild hall, then /camp and log back in with the original stuck character.

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  • Rothgar

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    I understand the frustration and apologize that it was missed. We looked into the issue as we received reports from the Test Copy community and believed the problem to be related to the copy scripts. Since we didn’t have a clear repro as to the cause of the problem we moved on to other bugs and tabled that one. We made an incorrect assumption that the problem wouldn’t happen on live servers and that was obviously wrong. We worked on the issue over the weekend, found the problem and got it corrected by this morning’s hotfix.

    Reply

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