Posts Tagged ‘Subscription’

Response on Direct Debit as a Payment Option

Written by Feldon on . Posted in Daybreak Cash, Expansion News

I wanted to bring you an update on an issue we raised over the weekend regarding Direct Debit from your bank as a Payment Option for EQ2 Expansions, Subscriptions, and StationCash. Amnerys, EQ2 Community Manager, has raised the issue with the appropriate departments and is seeking an answer. There is no need to panic yet, as no orders have been cancelled or affected.

From the EQ2 Forums:

I am currently in talks with a few departments so we can get this straightened out.

It sounds like the option to use Direct Debit might be removed for purchasing SC going forward. It was the source of a lot of fraud (much more fraud than valid payments) and unfortunately we may lose that option because of it.

As for the pre-order and monthly subs, it seems like Direct Debit should still be an available option for those two types of purchases. I am getting clarification on that right now. Perhaps the messaging that you’re seeing on your confirmation pages is unclear. It is our standard practice to charge for the expansion on the day it launches, but I will make sure that we get a definite answer on whether or not the Direct Debit charges will go through for those purchases.

Thanks for your patience while I work all this out!

   

Prepaid Subscription Card Users Not Eligible for Velious Winter Rewards

Written by Feldon on . Posted in Expansion News

This breaking news comes from an SOE GM (we are withholding the name):

As part of having an actual subscription through us is the fact that you get to use the bonus items unlike if you use a prepaid card. They get the special perks because they use us direct rather than going through a third type payment option. So yes, there is a benefit to have an account through us rather than a pre paid monthly gaming card. It may not seem fair that a player may have been playing for years with prepaid cards and feels they deserve the items, but the fact is that players who come to us direct made a commitment and thus reap better rewards.

Another thing with having a subscription is that we do give discounts when you purchase a 3 month or even a 1 year when you use a credit card. I hope that this information is helpful. If you have any further questions please let us know and we will be happy to help.

From the EQ2 Forums.


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