By Scott Dale (Customer Service Manager)
and Linda “Brasse” Carlson (Director, Global Community Relations)
Every day, thousands of game accounts are stolen. Tens of thousands of credit cards are compromised. Most of you know someone who has gone through this traumatic experience. Maybe it has even happened to you.
Sony Online Entertainment has joined together with a number of high-profile game companies under the umbrella of the Gamer Safety Alliance to bring you Gamer Safety Week, running from February 6th to 12th, 2012.
Our goal is to raise awareness of online security concerns, and to provide some suggestions for our players to keep their accounts safe. These principles apply regardless of whether you sign up for a game, buy some shoes, or donate to a charity online. In this article, we’ll share some actual experiences from our customer service files and how to avoid these nightmares.
Over the past year, SOE has redoubled its efforts to continually improve our company’s online security on all levels. Keeping your information safe and secure is one of our top priorities. Even with our evolving security measures, it is still too easy for scammers and hackers to work around all security by counting on the trusting nature of players and the sheer volume of places where information may be shared.
Note: The article makes no mention of the free Mobile Authenticator app announced at Fan Faire.