Two Day Gift After DNS Issues Has… Issues

Written by Feldon on . Posted in EQ2, Free-to-Play (EQ2X), Game Updates & Maintenance

allaccess

So a couple weeks ago, SOE had some DNS issues with one of their servers. As an apology for the up-to-3-days outage for players who couldn’t work around the DNS snafu, SOE granted 2 days extra All Access membership. This sounds great, but when this was announced, a few players were curious exactly how the 2 days time were being granted — either by moving the billing date back by 2 days, or by adding time at the end whenever people cancel. I don’t know that we ever got a concrete answer — until now. It looks like everyone’s billing date was moved back two days. Which sounds great except for two side effects…

  • Players are reporting being dropped back to Free-to-Play access for 2 days while their billing cycle is waiting to start again.
  • The “Claim your 2500 StationCash for being All Access” monthly timer may also end up skipping 2 days.

The biggest issue here is not a few StationCash, but players being dropped back to F2P because of where their billing cycles end. Hopefully this issue can be resolved quickly.

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Comments (4)

  • Loch

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    This happened to my wife’s account over this past weekend, but not to mine. (Mine renews 4 days earlier than hers). Put a ticket in but never got a response. This lasted for two days and then I was charged on my card, and it resolved itself.

    The outage issue didn’t really bother me that much, even though I was affected by it too, but to lose 2 additional days of time I paid for did.

    Was too annoyed by this 2 free day issue turning into a 2 day penalty instead to even play this weekend.

    Reply

  • Breanna

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    2500? hm why do I only get 500? SC is this a typo? or do I need to /petition?

    Reply

    • Loch

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      Typo.

      Reply

  • Striinger

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    5 accounts could work, or maybe Feldon gets special perks. ;-)

    Reply

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