While getting the NBE-1013 error on an SOE account is certainly not a new occurrence, it seems that quite a few players have been experiencing it in the last hour or so in EQ2 as well as in Planetside 2. Here’s the error:
Error NBE-1013: We have detected there is a problem with access to this game. Please “click here” for possible solutions.
According to SeanF of SOE Tech Support, this is an individual account issue which must be fixed by Customer Service on a case-by-case basis:
This error code typically means there is a problem with your account that we will need to fix on our end. If you have not already done so, please submit a support ticket with us and we will be happy to assist you further.
UPDATE: It looks like this may have been a more widespread problem but people who were unable to login and had not yet submitted a ticket are already seeing that they’re able to login now. We’ll keep watch on this issue.
Final update from Luperza:
Merged all the threads together about this topic. (Might have missed a few. I’ll check on Monday when I get into work.)
We had an outage from 4:30 – 5:50 PM PDT. Our Platform Team was able to resolve the issue at 5:50 PM PDT and everything seems to be working fine now.
Please let us know if you are experience any further reports of this error.
Thank you for your patience and please enjoy the final hours of double guild experience!
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