Last night, EQ2 Community Manager Luperza posted:
Looks like most of the issues have been resolved!
If you go to your SOE Account management page by going to https://www.soe.com/home > My Account >Membership Info, you should be able to see all the information needed as well as when you can claim your next 500 SC.
Let me know if there’s anything that is still not working for you!
This was naturally followed up by 3 pages (so far) of players still reporting issues in Europe, or on comped/lifetime subscriptions from game contests years ago, or players who used to have the $19.95 Station Pass, plus many other edge cases. Luperza has responded to many of these posts with advice, suggestions, and patience.
By the way, the Membership Info page at SOE.com no longer contains a button to get to the list of Entitlements for each game. Fortunately, we tracked down the old URL and provide it above.
Players experiencing any type of issues with their membership/account at this point are encouraged to go to http://help.soe.com/ and create a Ticket/Petition explaining clearly but succinctly what problems they are having. Customer Service is doing the best they can with current staffing levels.
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