Server Confusion – ALL west coast servers to be rebooted

Due to two mistakes in how the Server Downtime scripts were triggered last night, ALL servers must be rebooted. This will happen in a few minutes. The issue:

• All West Coast servers, not just Butcherblock, Lucan D’Lere, Nagafen, were set to stop allowing instances (dungeons) from being created starting at noon today.

Announcement by Rothgar:

I just wanted to take a moment to explain some of the broadcasts you may have seen and what is happening with the servers.

Last night, prior to the maintenance for Butcherblock, Nagafen and Lucan D’lere, we scheduled the downtime which is responsible for notifying the worlds via broadcast and also safely shutdown and lock persistent instances until the worlds come down.

There were two mistakes made.  This notice was scheduled for all west coast servers, not just the three that needed it.  We also mistakenly set the time for today at noon instead of last night at midnight.  This is why BB, LDL and Nagafen didn’t get the notice last night.

Unfortunately once the servers have gone into maintenance mode and the instances become locked, there is no way to reset it unless we reboot them.

So we are planning on taking all of the west-coast servers down in 5-10 minutes for a reboot.  This will clear them so you’ll be able to create instances once again.

The reboot shouldn’t take long, maybe 10-20 minutes at most.  We apologize for this confusion.  Unfortunately some processes still require human interaction and occasionally we can make a mistake like this.

We hope to have all servers except for BB, LDL and Nagafen back up very shortly.  The DB migration is going well.  Nagafen is the only remaining DB to be copied and we’re hoping that it will complete in a few hours.  After the DB has been moved, we will need some additional time for QA to verify the migration.  Once we have the green light from QA, the remaining 3 servers will come back up.

Thanks for your patience!